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Extended Stay America Suites - Huntsville - Madison

4.5
  • Hotels
  • Madison, AL

About this business

HospitalityHotels

Location details

104 Intergraph Way, Madison, AL, 35758, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
4.5389 reviews
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Blake's profile image
6 months ago

Business response:

Hello Blake, Thank you for sharing your experience at the Extended Stay America - Madison.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bri... read more

Allen's profile image
6 months ago

Good 

Business response:

Dear Allen,Thank you for sharing your feedback. We are glad you had a generally positive experience and appreciate your rating. Should you have any suggestions or areas where we could further enhance your stay, we would love to hear from you. We look forward to welcoming you back and providing an even better experience.Sincerely,Hotel Management 

scott's profile image
6 months ago

Very nice property very nice rooms clean friendly staff on breakfast leave something to be desired 

Business response:

Thank you for sharing your experience at the Extended Stay America - Madison.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bring you back t... read more

Anonymous's profile image
Anonymous 
6 months ago

We needed a place to stay at for the night and I'm so glad we chose Extended Stay America. I was very pleased with everything. 

Business response:

Hi, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “8”; however, we also noticed that there were several missed opportunities.As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, please feel free to contact Hotel... read more

scott's profile image
6 months ago

Its a very goid environment fir your stay 

Business response:

Thank you for sharing your experience at the Extended Stay America - Madison.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bring you back t... read more

Fr. Dn. Joseph's profile image
Fr. Dn. Joseph 
6 months ago

Common areas were dirty. Room was clean. Could have used a more substantial breakfast offering. 

Business response:

Dear Fr. Dn. Joseph, Thank you for sharing your feedback. We are glad to hear that your room met your expectations, but we apologize for the cleanliness of the common areas and the limited breakfast offerings. Maintaining a high standard of cleanliness throughout the property is important to us, and your comments will be addressed with our housekeeping team. We appreciate your suggestions regarding breakfast and will consider ways to enhance our offerings. We hope to welcome you back for a more satisfying stay in the future.... read more

Nicholas's profile image
Nicholas 
6 months ago

Was really stay clean quiet and many accessible places around including walmart. Would definitely recommend to stay anytime passing through. 

Business response:

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of conce... read more

Michelle's profile image
Michelle 
6 months ago

Super nice 

Business response:

Dear Michelle, Thank you for your kind words! We are thrilled you had a great experience at Extended Stay America. Your satisfaction is our top priority, and we look forward to welcoming you back for another stay.Sincerely,Hotel Management 

Kathy's profile image
6 months ago

Pulled back sheet and there was a curly hair on the bed. Went down to the front desk twice and no one was there. 

Business response:

Dear Kathy, Thank you for your feedback. We sincerely apologize for the cleanliness issue you encountered and the inconvenience of being unable to reach the front desk. This is not the standard we strive to uphold. Your comments will be shared with our team to address these concerns and prevent future occurrences. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management 

Frequently asked questions about Extended Stay America Suites - Huntsville - Madison

How is Extended Stay America Suites - Huntsville - Madison rated?

Extended Stay America Suites - Huntsville - Madison has a 4.5 star rating with 389 reviews. 

When is Extended Stay America Suites - Huntsville - Madison open?

Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.