Extended Stay America Suites - Huntsville - Madison

Business response:

Hello Blake, Thank you for sharing your experience at the Extended Stay America - Madison.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bri... read more

Business response:

Dear Allen,Thank you for sharing your feedback. We are glad you had a generally positive experience and appreciate your rating. Should you have any suggestions or areas where we could further enhance your stay, we would love to hear from you. We look forward to welcoming you back and providing an even better experience.Sincerely,Hotel Management 

Business response:

Thank you for sharing your experience at the Extended Stay America - Madison.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bring you back t... read more

Business response:

Hi, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “8”; however, we also noticed that there were several missed opportunities.As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, please feel free to contact Hotel... read more

Business response:

Thank you for sharing your experience at the Extended Stay America - Madison.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bring you back t... read more

Business response:

Dear Fr. Dn. Joseph, Thank you for sharing your feedback. We are glad to hear that your room met your expectations, but we apologize for the cleanliness of the common areas and the limited breakfast offerings. Maintaining a high standard of cleanliness throughout the property is important to us, and your comments will be addressed with our housekeeping team. We appreciate your suggestions regarding breakfast and will consider ways to enhance our offerings. We hope to welcome you back for a more satisfying stay in the future.... read more

Business response:

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of conce... read more

Business response:

Dear Michelle, Thank you for your kind words! We are thrilled you had a great experience at Extended Stay America. Your satisfaction is our top priority, and we look forward to welcoming you back for another stay.Sincerely,Hotel Management 

Business response:

Dear Kathy, Thank you for your feedback. We sincerely apologize for the cleanliness issue you encountered and the inconvenience of being unable to reach the front desk. This is not the standard we strive to uphold. Your comments will be shared with our team to address these concerns and prevent future occurrences. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management