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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was slow and said I didn't have reservation but I showed proof and she found it but was said it was so late she felt too tired
Business response:
Dear Guest, We sincerely apologize for the slow check-in process and the confusion regarding your reservation. This is certainly not the experience we aim to provide, and we will address this with our front desk team to ensure better communication and efficiency going forward. We also regret hearing about the staff member’s response, and we will reinforce the importance of professionalism at all times. We appreciate your patience and understanding, and we’re committed to improving our service to ensure a more pleasant experi... read more
Cheap, and maybe worth every penny. Staff were friendly and helpful. The facility is relatively new, but already looking shopworn and dirty. The public areas were messy and the breakfast grab bag was minuscule.
Business response:
Dear Guest, Thank you for staying with us and sharing your experience. We are grateful for your acknowledgment of our team. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised, as we are continually striving to ensure a perfect visit for every guest. It was our pleasure hosting you, and we hope you will revisit whenever you return to the area.Sincerely,Hotel Management
Right off the highway
Great price and location The staff and location was excellent. There was some minor cleaning that was missed before we arrived, but nothing significant.
Business response:
Dear Guest, Thank you for your feedback! We're delighted that you found our staff and location excellent, as we strive to provide exceptional service and convenience. We appreciate your understanding regarding the minor cleaning oversight and will share your comments with our housekeeping team to ensure even greater attention to detail. Your input helps us improve, and we’re grateful for your support. We look forward to welcoming you back for an even better experience at Extended Stay America on your next stay!Sincerely,Hote... read more
Easy access to Von Braun not too far from venue. Located close to stores for forgotten necessities and to stock your fridge.
my room was really clean. Staff was completely indifferent.. The breakfast is a lie.. outside of the room there’s no part of the hotel that doesn’t have some kind of dripping stain on it.
Business response:
Dear Guest, Thank you for your feedback and for acknowledging the cleanliness of your room. We sincerely apologize for any disappointment caused by the staff’s indifference and the condition of common areas. We also regret that our grab-and-go breakfast did not meet your expectations. Your comments are important, and we are actively working to improve both our service and facility upkeep to ensure a better experience for all guests. We appreciate your input and look forward to welcoming you back soon.Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 697 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.