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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It has a old smell on the 2nd floor... The room and stuff are clean just the smell in the room. Move us to a different floor it was better I rate it over all from 1 out of 5 a 3.4. This is my opinion....if I would stay again if I had to. Wouldn't be a first choice. Served its purpose
Business response:
Dear Monica, Thank you for your feedback. I’m glad to hear that the cleanliness of the room and staff service met your expectations. I apologize for the unpleasant smell on the 2nd floor and any inconvenience it caused. We’re currently addressing this issue to improve the overall experience for our guests. Your feedback helps us understand where we can make improvements, and we appreciate you bringing this to our attention. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Business response:
Hi Jessa,Thank you for sharing your experience at the Extended Stay America - Madison through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us ag... read more
Our stay was very short, and we selected this hotel for the kitchenette feature. Overall the hotel appears to be decent shape, but could definitely benefit from attention to detail. A good sweep/mop and wipe down of walls around the kitchens in the rooms would be a good start. We found an empty medicinal bottle under the chair in our room along with trash on the floor - it was clear there was just a quick sweep done. The bathroom could have used a more attentive clean as well. Overall, we had an uneventful stay, felt safe, a... read more
Business response:
Dear Sarah, Thank you for your feedback. We are glad you appreciated the kitchenette and felt safe during your stay at Extended Stay America. We apologize for the oversight in cleaning and will address your concerns to improve our attention to detail. We hope to have the opportunity to offer you an even better experience on your next visit.Sincerely,Hotel Management
Business response:
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of conce... read more
Business response:
Hi Amir,Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas ... read more
I loved my stay at this particular Extended Stay. The staff was courteous and room was fabulous.
Business response:
Thank you for sharing your experience at the Extended Stay America - Madison through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whene... read more
Business response:
Hi Randohtl,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bri... read more
Friendly staff
Business response:
Dear Jacqueline, Thank you for your kind words about our team! We are delighted to hear you had a positive experience with the staff at Extended Stay America. We look forward to welcoming you back soon.Sincerely,Hotel Management
Business response:
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “6”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of conce... read more
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4.5 star rating with 362 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.