Extended Stay America Suites - Huntsville - Madison

Business response:

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of conce... read more

Business response:

Dear Michelle, Thank you for your kind words! We are thrilled you had a great experience at Extended Stay America. Your satisfaction is our top priority, and we look forward to welcoming you back for another stay.Sincerely,Hotel Management 

Business response:

Dear Kathy, Thank you for your feedback. We sincerely apologize for the cleanliness issue you encountered and the inconvenience of being unable to reach the front desk. This is not the standard we strive to uphold. Your comments will be shared with our team to address these concerns and prevent future occurrences. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Thank you for sharing your experience at the Extended Stay America - Madison through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whene... read more

Business response:

Dear Hitoshi, Thank you for your review! We are delighted you had a positive experience with us at Extended Stay America. We look forward to welcoming you back on your next visit!Sincerely,hotel Management 

Business response:

Hi Robert,Thank you for sharing your experience at the Extended Stay America - Madison.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bring ... read more

Business response:

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of conce... read more

Business response:

Hi Jessica,Thank you for sharing your experience at the Extended Stay America - Madison.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bring... read more

Business response:

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of conce... read more