Extended Stay America Suites - Philadelphia - Plymouth Meeting – East

Business response:

Dear Guest, We are thrilled to hear you enjoyed a clean room and felt welcomed by our team during your stay at Extended Stay America. It is always wonderful to know that our efforts to provide a comfortable and pleasant environment are appreciated. Your kind words mean a lot to us, and we look forward to having you back soon for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We appreciate you taking the time to comment on your stay and regret that certain amenities did not meet your expectations. Please accept our sincere apologies for any inconvenience this caused during your visit. Guest comfort and satisfaction are important to us, and we have shared your remarks with our team as we continue to evaluate ways to enhance the overall experience. We value your input and hope you will consider returning in the future, giving us the opportuni... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your stay was affected by cleanliness concerns; this falls far short of the standard we aim to provide. Guest comfort and proper upkeep are priorities, and your comments have been shared with our housekeeping and our team to ensure corrective actions are taken. We appreciate your honest input, as it helps us improve our services. We hope you will consider giving us another opportunity in the future so we can offer a more well-maintained, comfortable... read more