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Extended Stay America Suites - Philadelphia - Plymouth Meeting – East
- Hotels
- Plymouth Meeting, PA
About this business
Location details
437 Irwins Ln., Plymouth Meeting, PA, 19462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was nice and helpful, but the room wasn’t the best upon arrival. Overall, it wasn’t too bad within the environment.
The bathroom was so run down and dirty. Floor board was cracked into bathroom towels were not clean and they told me they would need to take the ones I had to wash They didn’t have more to replace-what
Business response:
Dear Matt, We sincerely apologize for the condition of the bathroom and the inconvenience caused by the towel shortage. This does not reflect the standards we aim to provide, and we are actively working with our housekeeping and maintenance teams to address these concerns promptly. Ensuring a clean, comfortable environment for our guests is our top priority, and your comments help us make necessary improvements. We regret the experience you had and truly appreciate your patience and honesty. We look forward to the opportunit... read more
The staff were super friendly. The place was fine. Nothing bad, nothing great. It was clean enough.
Business response:
Dear Gerald, Thank you for sharing your thoughts with us. We are pleased to hear that our team made a positive impression during your visit and that your overall experience met your expectations. Although it seems your stay was satisfactory, we would love the opportunity to make your next visit even more memorable. Your feedback is valuable in helping us improve the guest experience, and we hope to welcome you back soon. Sincerely, Hotel Management
Hotel check in went well. Rooms are ok. There is no ice machine or drinking fountain but room does have ice cubes trays to make ice. The exercise room was dirty. No wipes or sanitizer to clean machines. Floor was dirty. Breakfast is just coffee and breakfast bars.
Business response:
Dear Linda, Thank you for your detailed feedback. We're glad to hear your check-in went smoothly and that the room met your expectations. We apologize for the condition of the fitness area and understand the importance of cleanliness and proper sanitization. Your comments have been shared with our team for immediate attention. We also recognize the limited breakfast options and are working within current guidelines to improve the experience. We appreciate your input and look forward to the opportunity to welcome you back. Si... read more
Check in staff on Friday was able to accommodate us for an early check in
No breakfast
Business response:
Dear Colleen, Thank you for sharing your feedback and your kind comments about your stay. We sincerely apologize for any inconvenience caused by the absence of a full breakfast during your visit. Our complimentary grab-and-go breakfast is designed to offer convenience and a quick start to the day. Providing a comfortable and enjoyable experience for all guests is our priority, and we regret that this did not meet your expectations. Your observations have been shared with the team to support ongoing improvements. We look forw... read more
Frequently asked questions about Extended Stay America Suites - Philadelphia - Plymouth Meeting – East
How is Extended Stay America Suites - Philadelphia - Plymouth Meeting – East rated?
Extended Stay America Suites - Philadelphia - Plymouth Meeting – East has a 3.1 star rating with 2,302 reviews.
When is Extended Stay America Suites - Philadelphia - Plymouth Meeting – East open?
Extended Stay America Suites - Philadelphia - Plymouth Meeting – East is open now. It will close tomorrow at 12:00 a.m.