Extended Stay America Suites - Philadelphia - Plymouth Meeting – East

Business response:

Dear Guest, Thank you for your feedback! We're pleased to hear that you found our location easy to find and our rates affordable. We strive to provide a convenient and budget-friendly stay while ensuring comfort for all our guests. Your support means a lot to us, and we look forward to welcoming you back to Extended Stay America for another enjoyable stay in the future!Sincerely,Hotel Management 

Business response:

Dear Tiara, Thank you for your feedback! We’re delighted to hear that you had a great stay with us. Providing a comfortable and enjoyable experience for our guests is always our top priority. We truly appreciate your support and hope to continue exceeding your expectations on your future visits. We look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Management 

Business response:

Dear Marquis, Thank you for your feedback. We appreciate you bringing the issues to our attention and are glad to hear that you were overall satisfied with your stay. We apologize for the inconvenience caused by the items not being in working order and will address these concerns with our team to ensure everything is in proper condition moving forward. Your satisfaction is important to us, and we look forward to welcoming you back for an improved experience in the future.Sincerely,Hotel Management 

Business response:

Dear NCG, Thank you for your feedback! We're glad to hear you enjoyed the property and had no issues during your stay. We apologize if the security deposit policy was not clearly communicated before check-in. This deposit is a standard procedure and is fully refundable upon a smooth checkout. We appreciate your understanding and will work on ensuring better clarity for future guests. We look forward to welcoming you back for another excellent stay!Sincerely,Hotel Management