Extended Stay America Suites - Philadelphia - Plymouth Meeting – East

Business response:

Dear Brian, Thank you for sharing your positive experience at Extended Stay America. We're delighted to hear you appreciated our competitive pricing and convenient location. It's our pleasure to provide value to our guests. If you have any specific feedback or suggestions for improvement, feel free to let us know. We look forward to welcoming you back on your next visit!Sincerely,Hotel Management 

Business response:

Dear Carla, Thank you for taking time out of your day to post a review. We are happy your overall experience was pleasant. However, we are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management 

Business response:

Dear Fernando, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim for a great guest experience and let our team know when you complement their work. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management 

Business response:

Dear Hridaya, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management