Extended Stay America Suites - Philadelphia - Plymouth Meeting – East

Business response:

Dear Justine, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the issues and ensure this does not happen again. Please know we take our guest's feedback seriously and will ensure our service levels increase so our team can provide the care and hospitality you deserve. We hope we get another opportunity to host you and welcome the opportunity to regain your trust.Sincerely,Hotel Management 

Business response:

Dear Danielle, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us... read more

Business response:

Dear Brian, Thank you for sharing your positive experience at Extended Stay America. We're delighted to hear you appreciated our competitive pricing and convenient location. It's our pleasure to provide value to our guests. If you have any specific feedback or suggestions for improvement, feel free to let us know. We look forward to welcoming you back on your next visit!Sincerely,Hotel Management