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Extended Stay America Suites - Philadelphia - Plymouth Meeting – East
- Hotels
- Plymouth Meeting, PA
About this business
Extended Stay America Hotel Philadelphia - Plymouth Meeting is located at 437 Irwins Ln, Plymouth Meeting, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
437 Irwins Ln., Plymouth Meeting, PA, 19462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was extremely helpful.veryl happy you take pets. Room was spotless, bed firm. Just needs more pillows!!!
Business response:
Dear Dennis, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review. It's excellent you enjoyed your time and that our property and service met your expectations! Please revisit the next time you are in the area for another beautiful experience. Sincerely,Hotel Management
It was fine. It was no frills, but clean.
The room was in need of obvious repair, e.g. molding coming loose around kitchen cabinets around sink. Bathroom sink faucet water spraying outside sink area. No stoppers in tub or sinks. Refrigerator door seriously discolored. Decor very 50's and unattractive. Air conditioner extremely noisy, interfering with sleep. Room service only upon departure. "Breakfast" was granola bars and muffins in baskets. Only redeeming fact was the room was clean, but very uninviting and in need of total facelift. Would not stay there again,.
Business response:
Dear CAROL, Thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are grateful for the feedback and will share these notes with the appropriate individuals. Thank you for being our guest, and we hope you will choose us again in the future.Sincerely,Hotel Management
I enjoyed the staff attitude & helpfulness, great customer service!
The hotel is dirty and everything is out dated. Was disapointed as the Extended stay in VA is a lot cleaner.
Business response:
Dear Joanne, Thank you for choosing our hotel and posting your review. We are sorry for the condition of our property and any oversight on our part. We have notified our housekeeping team of your concerns regarding the cleanliness issues. Furthermore, we agree that some areas in our hotel are beginning to show their age, and we are having similar discussions. We have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you continue to select us as your hotel... read more
Mediocre at best Nice hotel for the area but needs work. Rooms were clean but falling apart. Our built in shower was peeling, vent fan didn't work which meant ceiling paint was bubbling. The breakfast buffet was minimal grab a go type food with coffee and tea. Front desk staff was friendly.
Business response:
Dear Jennifer, Thank you for staying with us and sharing your experience. While we are pleased that you loved the hospitable service our front desk associates provided, we are sorry for not meeting your expectations. We appreciate you bringing this to our attention, and we are already working to address the problems you mentioned. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression o... read more
The place was pretty dirty and had a odor of smelly feet. The base of the bathroom sink faucet had years of algae growing around it (I cleaned it myself). The breakfast was awful. There was no milk or cream for the coffee - only sweetened coffee mate and I am a pre-diabetic. The shower curtain was only snapped with a single snap, I had to snap the rest on myself only to realized that the single snap had been snapped in the wrong location so I had to redo it. The water pressure was abysmal.
Business response:
Dear Michael, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps with our team to ensure future guests do not encounter the same issues. Please accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Philadelphia - Plymouth Meeting – East
How is Extended Stay America Suites - Philadelphia - Plymouth Meeting – East rated?
Extended Stay America Suites - Philadelphia - Plymouth Meeting – East has a 4.2 star rating with 1,277 reviews.
When is Extended Stay America Suites - Philadelphia - Plymouth Meeting – East open?
Extended Stay America Suites - Philadelphia - Plymouth Meeting – East is open now. It will close tomorrow at 12:00 a.m.