This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Philadelphia - Plymouth Meeting – East
- Hotels
- Plymouth Meeting, PA
About this business
Location details
437 Irwins Ln., Plymouth Meeting, PA, 19462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very friendly.
Staff was great and property was very clean
Business response:
Dear Matt, Thank you for your recent stay at Extended Stay America and for sharing your experience. It is great that you enjoyed your time here, had excellent encounters with our staff, and found our rooms spotless. Please revisit us whenever you are in the area.Sincerely,Hotel Management
Bathroom sink had problems. Did not drain correctly for one. Just used kitchen sink.
Business response:
Dear Janebyrd, Thank you for sharing about your stay at our hotel. We apologize for the issues during your visit and their impact on your comfort. We have taken note of your comments and will ensure this is appropriately addressed. We are grateful for your patience and hope to see you again soon.Sincerely,Hotel Management
Not the Ritz, but comfy! Room was clean and big; not like the Ritz, but comfy! Furniture and entire interior could use some updating throughout. There was construction of some sort in progress that seems to be just focussed on the exterior. There were sections of the underground garage where the room appeared to be falling down; I suspect that’s a part of what’s being fixed. The construction also made egress challenging. The front desk attendant, Rihan was very friendly and professional.
The place was pretty dirty and had a odor of smelly feet. The base of the bathroom sink faucet had years of algae growing around it (I cleaned it myself). The breakfast was awful. There was no milk or cream for the coffee - only sweetened coffee mate and I am a pre-diabetic. The shower curtain was only snapped with a single snap, I had to snap the rest on myself only to realized that the single snap had been snapped in the wrong location so I had to redo it. The water pressure was abysmal.
Business response:
Dear Michael, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps with our team to ensure future guests do not encounter the same issues. Please accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Philadelphia - Plymouth Meeting – East
How is Extended Stay America Suites - Philadelphia - Plymouth Meeting – East rated?
Extended Stay America Suites - Philadelphia - Plymouth Meeting – East has a 3.1 star rating with 2,302 reviews.
When is Extended Stay America Suites - Philadelphia - Plymouth Meeting – East open?
Extended Stay America Suites - Philadelphia - Plymouth Meeting – East is open now. It will close tomorrow at 12:00 a.m.