Extended Stay America Suites - Philadelphia - Plymouth Meeting – East

Business response:

Dear Danielle, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us... read more

Business response:

Dear Brian, Thank you for sharing your positive experience at Extended Stay America. We're delighted to hear you appreciated our competitive pricing and convenient location. It's our pleasure to provide value to our guests. If you have any specific feedback or suggestions for improvement, feel free to let us know. We look forward to welcoming you back on your next visit!Sincerely,Hotel Management 

Business response:

Dear Carla, Thank you for taking time out of your day to post a review. We are happy your overall experience was pleasant. However, we are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management 

Business response:

Dear Fernando, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim for a great guest experience and let our team know when you complement their work. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management