Extended Stay America Suites - Philadelphia - Plymouth Meeting – East

Business response:

Renee, thank you for your review. We are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. However, from your ratings, it seems that your overall stay was satisfactory. We hope to see you again soon for a much better experience. We hope you will stay with us again soon. Sincerely, Hotel Management 

Business response:

Pamela, thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service provided by Travis, and we will be sure to share your compliments with him. Thank you again, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you liked our convenient location and spacious suite, we are sorry for the housekeeping issues you experienced. Your concerns will be shared with the appropriate team for review and action. We will also share your valuable comments regarding the condition of your room with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope we have the opportunity to make a much better impression on your next stay. Sincerely, Hotel Manageme... read more

Business response:

Thank you for being our guest at Extended Stay America. We are sorry we were unable to accommodate you in the room of your choice and regret the inconvenience caused. On your next visit, we will try our best to allocate you a room which best meets your need. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management