Extended Stay America Suites - Philadelphia - Plymouth Meeting – East

Business response:

Thank you for staying with us and posting a review. Please accept our apologies for not meeting your expectations with the room. We are also sorry for the disappointment you had with the overall condition of your property and regret the inconvenience it caused. Your concerns will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Nadirah, thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your lovely comments! The entire team at Extended Stay America hopes to see you the next time you and your family are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad you liked our ideal location and comfortable suites. However, we are sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management 

Business response:

Lauren, thank you for staying with us at Extended Stay America. We are glad that our amenities and the service you received from our staff made up for a great value. We are also working with our Housekeeping team to reiterate the importance of our daily checklists to make sure we are more diligent. Thank you again for giving us the opportunity to serve you, and we hope to provide you with another comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Lauren, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Geraldine, thank you for taking the time to share your feedback. We are happy to learn from your comments that you liked our location and had a comfortable stay. However, we are sorry we failed to meet some of your expectations. Our goal is to maintain the highest standards, so your review will be discussed with the management team to make necessary improvements. We hope to see you again and have the opportunity to welcome you back in the near future. Sincerely, Hotel Management