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Extended Stay America Suites - Philadelphia - Plymouth Meeting – East
- Hotels
- Plymouth Meeting, PA
About this business
Location details
437 Irwins Ln., Plymouth Meeting, PA, 19462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms wasnt as clean as I expected. When we first arrived there wasnt any toilet paper at all in our room.
Business response:
Thank you for the feedback. We regret our hotel did not meet your expectations and you felt we were lacking in cleanliness. We appreciate you letting us know what we could do better and hope you will reconsider another visit, as we would love the opportunity to make a better impression on you. Sincerely, Hotel Management
Bed was not changed The room seemed clean enough, but the first thing I notices is there were no clothes hangers in the closet. The when I retired and turned back the bed, the sheet was rumpled and looked like it had been slept in. It made me wonder if the bed was made, but the sheets were not changed. I slept on top of the top sheet. Not a good feeling.
Business response:
John, thank you for your review. We are sorry for the housekeeping issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The staff was amazing. Wawa and ray really made sure my stay was taken care of.
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our courteous associates. We also appreciate you mentioning our staff members Wawa and Ray, and we'll be sure to share your kind words with them. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
The bathroom sinks wouldn’t drain properly. Trash in the hallway.
Business response:
Thank you for reviewing your visit to our hotel. We are sorry to learn about the plumbing and cleanliness issues you encountered during your stay. We have shared your comments with our maintenance and housekeeping team to ensure a mich better experience for our future guests. We hope you will come back and see us on your next visit to our area. Sincerely, Hotel Management
Eh Breakfast wasn't breakfast it was what they call a grab and go. No thanks
Business response:
Renee, thank you for your review. We are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. However, from your ratings, it seems that your overall stay was satisfactory. We hope to see you again soon for a much better experience. We hope you will stay with us again soon. Sincerely, Hotel Management
Thanks Plymou Thankful to know the professionalism and care provided by the staff at the Plymouth Meeting Extended Stay America. Travis and his team are attentive to guests and their needs.
Business response:
Pamela, thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service provided by Travis, and we will be sure to share your compliments with him. Thank you again, and we look forward to your next visit. Sincerely, Hotel Management
Convenient location but amenities are lacking The hotel is conveniently located, and the room size was nice, and it was great to have a kitchen in the room. The condition of the room was lacking, with dents in some walls, stains in the bathtub, and toothpaste stains in the sink (which I think would have been removable with a little scrubbing). Also, the little touches were lacking: there was a partial roll of toilet paper in the room, but not an extra roll, no soap, etc. The hotel lends out pots and pans and dishes upon requ... read more
Business response:
Thank you for your review. Although you liked our convenient location and spacious suite, we are sorry for the housekeeping issues you experienced. Your concerns will be shared with the appropriate team for review and action. We will also share your valuable comments regarding the condition of your room with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope we have the opportunity to make a much better impression on your next stay. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America Suites - Philadelphia - Plymouth Meeting – East
How is Extended Stay America Suites - Philadelphia - Plymouth Meeting – East rated?
Extended Stay America Suites - Philadelphia - Plymouth Meeting – East has a 3.1 star rating with 2,269 reviews.
When is Extended Stay America Suites - Philadelphia - Plymouth Meeting – East open?
Extended Stay America Suites - Philadelphia - Plymouth Meeting – East is open now. It will close tomorrow at 12:00 a.m.