Extended Stay America Suites - Philadelphia - Plymouth Meeting – East

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the service provided by our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thanks again for recommending us online, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Kathleen, thanks for providing the review of your visit to our hotel. Although you liked our offerings, we apologize for the service issue you experienced while being here. Your feedback is shared with the concerned team in an effort to deliver better future guest experiences going forward. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Business response:

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We truly regret the inconvenience it caused. We hope you will consider and give us an oppo... read more

Business response:

Thank you for review your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for your excellent rating! We love reading feedback like yours, as our goal is to ensure an excellent and memorable experience for our guests. We appreciate you sharing your feedback with fellow travelers, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Lataya, thank you for being our guest at Extended Stay America. We are delighted to read you were satisfied with our offerings and that you had a great stay with us. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make dishware available at the front desk. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. It was a pleasure accommodating you, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Lori, thanks for evaluating your experience at our hotel. Although you liked our convenient location, we apologize for letting you down with your expectations for an exceptional stay. Your feedback with regard to renovation and updates will be shared with appropriate individuals in our organization when formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management