Extended Stay America Suites - Philadelphia - Plymouth Meeting – East

Business response:

Thank you for being our guest at Extended Stay America. It’s good to know you enjoyed your time with us and were impressed with all the aspects of our hotel. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thanks again for your feedback, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Elisa, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Jamie, thank you for being our guest. We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in the effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to read that you liked our well-kept property and had a great night’s sleep here. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, Hotel Management 

Business response:

Khalil, it was a pleasure having you as our guest at Extended Stay America. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It’s nice to know our location was convenient for your needs and that you were overall satisfied with your visit. However, your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management 

Business response:

Kelly, thank you for staying at Extended Stay America. We are happy to read you liked the cleanliness of our property and had an overall enjoyable time being with us. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Yosuke, thanks for the perfect rating. It's great to know you had an awesome time at Extended Stay America. We hope to see you soon. Sincerely, Hotel Management 

Business response:

Pete, thank you for staying at Extended Stay America and for giving us the outstanding rating! It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, Hotel Management