Extended Stay America Suites - Philadelphia - Plymouth Meeting – East

Business response:

Thank you for review your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for your excellent rating! We love reading feedback like yours, as our goal is to ensure an excellent and memorable experience for our guests. We appreciate you sharing your feedback with fellow travelers, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Lataya, thank you for being our guest at Extended Stay America. We are delighted to read you were satisfied with our offerings and that you had a great stay with us. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make dishware available at the front desk. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. It was a pleasure accommodating you, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Lori, thanks for evaluating your experience at our hotel. Although you liked our convenient location, we apologize for letting you down with your expectations for an exceptional stay. Your feedback with regard to renovation and updates will be shared with appropriate individuals in our organization when formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s good to know you enjoyed your time with us and were impressed with all the aspects of our hotel. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thanks again for your feedback, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Elisa, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Jamie, thank you for being our guest. We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in the effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to read that you liked our well-kept property and had a great night’s sleep here. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, Hotel Management