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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exceptional The elevator was not working and we were on the 3rd floor The room was very clean and stocked up with paper products I am thinking about staying another day.
It was okay for the price They were short on towels and wash rags. The price was very reasonable
Business response:
Dear Richard, We appreciate your feedback on the affordability of your stay. It's great to hear that you found the price reasonable. However, we apologize for any inconvenience caused by the towels and wash rags shortage. Your comments are valuable, and we'll address this internally to improve our services. We hope to have the opportunity to host you again for an even more comfortable stay. Sincerely, Hotel Management
Good Stayed on 3rd floor, elevator was out of order.no phones,no coffee pot, no free breakfast as advertised.mirror in bathroom was broken refrigerator was dirty. The room was big and comfortable
Business response:
Dear Michael, We appreciate your positive note about the spacious and comfortable room. However, we're sorry for any inconvenience you encountered during your stay. Your feedback regarding the elevator, amenities, and room conditions is essential, and we'll address these matters appropriately. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more seamless experience in the future. Sincerely, Hotel Management
nice room but not sure of bed bugs or not i was super itchy laying when laying down to the point my skin was burning bed bugs? i don't know.. big tv and kitchen
Business response:
Dear Marzuco, Thank you for your positive feedback on our nice rooms, big TVs, and kitchens at Extended Stay America. We take guest concerns seriously and will internally address your feedback to ensure a comfortable and enjoyable stay for all our guests. We appreciate your insights and hope to welcome you back for a more satisfying experience in the future. Sincerely, Hotel Management
Good
Very Good
Pleasant The 2nd room we rented had only one TV for a 2 bedroom and it was in the bedroom so no TV in the sitting area, the shower had no water pressure and the water temperature was horrible. Clean comfy and the room we rented had 2 bedrooms which was awesome for a big family
Business response:
Dear Cj3621, Thank you for taking the time to review your stay. We are pleased to know how much you liked your guest room. However, we apologize for the inconvenience you faced with the low water pressure during your stay. We understand how vital a refreshing shower is, and we regret any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a smoother water flow for our guests. Thank you for your patience, and we hope you will allow us to welcome you on a future visit for a much-... read more
Needs more updating but clean and convenient and low cost. 3 rd floor no working elevator and me on a broken ankle. Door to building didn’t lock unless you pulled it closed. Found door to building unlocked at all hours. Continental breakfast a healthy no. Tv also broken. Poor water pressure and limited to no Hot water. Luke warm shower, hot not available Easy access, Close parking, big room, clean room
Business response:
Dear Kevin, Thank you for taking the time to share your feedback. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Also, we appreciate you sharing the positive aspects of y... read more
Exceptional
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.7 star rating with 630 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.