Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Edward, We are thrilled you enjoyed your stay at Extended Stay America, and we are happy to read how much you liked your spacious room. The extra space in the room can make your visit feel more like home, which is something many of our guests tell us they love. We are glad you chose us and hope you will choose to stay with us again on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Gary,We're sorry your stay fell short of the welcoming experience you deserved. We understand that the noise levels and issues with the door's fit certainly affect comfort, and we'll ensure our team looks into these matters to make necessary improvements. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We greatly appreciate your observations and concerns. We hope you will con... read more

Business response:

Dear Christopherjones, Thank you for taking the time to leave your feedback. It is great to know you enjoyed the comforts of the beds. However, we hope you will accept our apologies regarding the cleanliness concerns you encountered. Regarding amenities, please know since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Y... read more