Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Laura,We apologize that the room conditions didn’t meet your expectations. We strive to provide a fresh, welcoming environment, and your feedback will be valuable as we work with our housekeeping and maintenance teams to improve. We also regret any inconvenience caused by limited amenities. Additional toiletries and towels are available at the front desk, where we keep them ready for our guests’ convenience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sin... read more

Business response:

Dear Rachel, Thank you for reviewing your recent stay. It is nice knowing you had a pleasant stay. However, we are sorry for not meeting all of your expectations, as we always want to provide an outstanding experience for every guest. We appreciate you letting us know how we can improve. Your remarks are shared with the housekeeping team for review and action. It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again. Sincerely,Hotel Management