Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Quang, Thank you for Evaluating your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management 

Business response:

Hi Andrew,Thank you for taking the time to share your recent experience at the Extended Stay America - Madison with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback a... read more

Business response:

Thank you, Latoya, for your positive review! We look forward to you staying with us in the near future! 

Business response:

Dear Jason, Thank you for the wonderful feedback! We’re thrilled to hear you enjoyed your stay and appreciated the comfortable rooms and attentive team at Extended Stay America. Our staff works hard to ensure every guest feels welcomed and taken care of. We look forward to welcoming you back on your next visit.Sincerely,Hotel Management