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Extended Stay America Suites - Tampa - Casino Area
- Hotels
- Tampa, FL
About this business
Location details
6780 Lakeview Center Dr, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A/C not cooling The room was very nice but the a/c did not really keep the room cool. I called the front desk and they were going to send maintenance but no one ever came.
Business response:
Dear Susan, We apologize for the inconvenience you experienced with the A/C and the lack of follow-up from maintenance. This is not the level of service we strive to provide, and we will address this issue with our team to ensure better responsiveness in the future. We appreciate your understanding and patience, and we hope you will give us another opportunity to serve you better during your next stay.Sincerely,Hotel Management
This hotel was noisy the entire time I stayed. They had renovations going on, they did not inform the customer. The TV did not work, informed the front desk they told us to unplug and plug back in. BTW, they listed breakfast in the morning, to be clear there is NO breakfast. They only had coffee, hot water for tea, bag of grits and oatmeal. Very minimal. Disappointed . The refrigerator made noise all days non stop.
Business response:
Dear Justin, We sincerely apologize for the noise and inconvenience caused by the renovations, and for not informing you in advance. We also regret that the TV and breakfast offerings did not meet your expectations, and we will review these services to ensure better communication moving forward. Your comfort is our priority, and we will address the noise issues you mentioned. We truly appreciate your input and hope to offer you a more pleasant experience during your next visit. Sincerely,Hotel Management
None
Business response:
Dear Jose, We’re sorry to hear that your experience did not meet your expectations. To better understand your concerns and address any issues, we would appreciate it if you could provide more details about your stay. Your input is valuable to us, and we are committed to improving our services. We hope to have the opportunity to provide a better experience for you in the future.Sincerely,Hotel Management
I really wish they advertised it’s a $147.50 security deposit and would specify that you will not receive that money back until 4-5days later. Even though we were told it was released back at checkout .
Business response:
Dear Courtney, We apologize for any confusion regarding the security deposit and the timing of its return. We understand how important clear communication is, and we will work to ensure that this information is more clearly stated during the booking process. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We hope to provide a smoother experience during your next stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Tampa - Casino Area
How is Extended Stay America Suites - Tampa - Casino Area rated?
Extended Stay America Suites - Tampa - Casino Area has a 3.9 star rating with 984 reviews.
When is Extended Stay America Suites - Tampa - Casino Area open?
Extended Stay America Suites - Tampa - Casino Area is open now. It will close tomorrow at 12:00 a.m.