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Extended Stay America Suites - Tampa - Casino Area
- Hotels
- Tampa, FL
About this business
Location details
6780 Lakeview Center Dr, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got there, nice person but very slow at front desk. 2nd floor room, neither card key worked. Back down slow elevator, she gave two more keys. Got up to the room, cards worked, but the room had not been cleaned from previous occupants. Beds used, trash laying around, towels on floor, etc. BACK DOWN AGAIN, new room assigned next door room. Got up there, KEYS DIDN'T WORK! Housekeeping had been watching all this from down the hall. She called down to front desk. Front desk came up with new cards, they worked. All this after 1 ho... read more
Business response:
Dear Guest, We genuinely regret the inconvenience you experienced with the check-in process and room assignments; it was certainly frustrating. The lack of cleanliness in your first room and the issues with the key cards added unnecessary difficulties to your stay, and we are sincerely sorry for the inconvenience. Moreover, we also understand your disappointment with the breakfast options. Please know that we value your feedback, and we will address your concerns with our team promptly. We hope you will give us a second chan... read more
When I went to check in they said they don’t have rooms available,even the I got my reservation number
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience caused by the inability to honor your reservation at check-in. We understand how disappointing and stressful this situation must have been, and it does not reflect the level of service we strive to provide. Your feedback has been shared with our team to help prevent similar occurrences in the future. We appreciate your patience and hope you will consider giving us another opportunity to provide a seamless and comfo... read more
Arrived at hotel at 2:40 and was told check in was 3:00. Went back into hotel at 2:53 and was told again that check in was at 3:00. Person working at counter stood behind the counter, hunched over playing on their phone. Then at 3:00 told me I could check in. The room was ready so that wasn’t the issue. I have never encountered this before and won’t be staying at this hotel again. No blow dryer in room and none available at the front desk. Fridge was full of food and not emptied out when room was cleaned and floor in kitchen... read more
Business response:
Dear Guest, We are sorry to hear about the frustrations you experienced during your stay and understand how disappointing this must have been. We apologize for the delay at check-in, the inattentive impression you encountered at the front desk, and the housekeeping concerns with your room. While there are standard check-in times and procedures, we recognize the impact this had on your visit. Your feedback has been shared with our team to review staff attentiveness and room preparation processes, as we are committed to improv... read more
We did not have any breakfast. Also there was no sheet under our blanket no extra blankets so I wouldn’t recommend.
Business response:
Dear Bruce, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the amenities and in-room comfort, which did not meet expectations. While some offerings are limited, this should not have affected your ability to rest comfortably, and we regret the oversight. Your comments have been shared with our team so we can make improvements to better serve our guests. We appreciate your honesty, as it helps us identify opportunities ... read more
The hotel was good, but the breakfast was poor. They have only muffins and oatmeal, coffee, and water. Thank you
Business response:
Dear Guest, Thank you for taking the time to share your impressions. We are pleased to know there were elements of your stay that you found satisfactory. However, we sincerely regret that part of your experience did not meet expectations. Your comments are appreciated and help us evaluate how we can better serve our guests moving forward. We hope you will consider returning in the future, as we would welcome the opportunity to provide a more well-rounded and improved visit. Sincerely, Hotel Management
Everytime we left the hotel to go out and come back,the keys did not work, kept having to get them reprogrammed and they were left in the vehicle, never in our poc
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the repeated issues you faced with your room keys, as we understand how frustrating and disruptive this must have been during your stay. While electronic key systems can sometimes require reprogramming to ensure security, we regret the inconvenience this has caused and appreciate your patience as we address it. Your feedback has been shared with our team to help improve both the reliability of our access system and the overall guest experie... read more
The room didn’t seemed to be cleaned well. Floor had dust, nail bits, and leftover cookie visible under the refrigerator. The bathroom water pressure was very poor (could barely shower or wash hands). The location is also bit scary at night. Only good thing about this place was the front desk lady. She was very kind and professional. Won’t stay here again!
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered in your room and for the issues in the bathroom. A well-prepared and comfortable environment is essential, and we regret that we fell short during your stay. On a positive note, we are pleased to hear that our front desk associate provided you with professional service, and we will be sure to share your appreciation with her. Your feedback is very important to us, and we will use it to improve the experience for... read more
Breakfast was grab and go, cereal bars were stale and hard, oatmeal and grits but no bowls or plastic ware, coffe only provided during beeakfast hour's . Beds were VERY uncomdortanle, hard as a rock and covered in noisy plasic. Vending macine charges $4 for snak size bag of chips
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to learn that several aspects of your stay fell short of expectations, including the morning offerings, bedding comfort, and vending options, and we sincerely apologize for the inconvenience this caused. We understand how these details can affect overall comfort and satisfaction. While some amenities are limited, your feedback is important, and we are sharing it with our team as we work to improve consistency and guest comfort. We remain committ... read more
First of all, the smell in the hallway was not pleasant. Upon arrival as I checked the room there was shower curtain. The tv control was not working. Reached out to front desk and the second remote that was brought up to me was not working either.
Business response:
Dear Guest, Thank you for sharing your feedback and for giving us the opportunity to learn from your experience. We are genuinely sorry for the inconveniences you encountered during your stay and understand how they affected your overall comfort. Your comments have been shared with our team to ensure that these matters are promptly addressed and future visits are more seamless. We value your input and look forward to welcoming you back for a more pleasant and refreshed stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Tampa - Casino Area
How is Extended Stay America Suites - Tampa - Casino Area rated?
Extended Stay America Suites - Tampa - Casino Area has a 3.9 star rating with 986 reviews.
When is Extended Stay America Suites - Tampa - Casino Area open?
Extended Stay America Suites - Tampa - Casino Area is open now. It will close tomorrow at 12:00 a.m.