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Extended Stay America Suites - Tampa - Casino Area
- Hotels
- Tampa, FL
About this business
Location details
6780 Lakeview Center Dr, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Paper thin walls Walls are paper thin, you can hear everyone on the halls, above you and next door.
Business response:
Dear Deborah, We sincerely apologize for the noise disturbances you experienced during your stay. We understand how important peace and quiet are for a restful visit, and we regret that sound from surrounding areas affected your comfort. Your comments have been shared with our management team as we continually look for ways to improve the guest experience, including exploring options to enhance soundproofing. We truly value your input and hope to have the opportunity to provide you with a more relaxing and enjoyable stay in ... read more
Horrible
Business response:
Dear joseph, We sincerely regret to hear that your experience with us did not meet your expectations. Please accept our apologies for any inconvenience or discomfort you may have encountered. Guest satisfaction is our top priority, and we are committed to addressing any issues brought to our attention to improve the quality of our service and accommodations. Your comments are valuable and help us better serve all our guests in the future. We hope to have the opportunity to provide you with a better experience on your next vi... read more
Floor was sticky, sheets were dirty (had stains on them). Found a towel with blood stain. Checked in and was given a room that was already occupied.
Business response:
Dear Jeffrey, Thank you for taking the time to share your experience. We sincerely regret that your stay fell short of expectations. The conditions you described are far from the level of cleanliness and care we aim to provide, and the error during check-in is deeply concerning. Please know your comments have been shared with the appropriate departments for immediate attention and corrective action. We value your feedback, as it helps us make necessary improvements, and we hope to provide a more respectful and comfortable st... read more
The room smiles like bleached no conditioner or shampoo very nasty
Business response:
Dear Marilu, We apologize for the strong bleach smell and the absence of complimentary toiletries like conditioner and shampoo during your stay. Our cleaning protocols are designed to ensure guest safety, but we understand the scent can sometimes be overwhelming. Additionally, we regret any inconvenience caused by missing amenities. Your concerns have been shared with our team to improve the guest experience. We truly value your input, and we hope to have the opportunity to welcome you back. Sincerely, Hotel Management
The property has been updated, which was nice to see. However, there was a lingering odor—similar to an old mop—that affected the overall experience. The local TV channels in my room weren't working, so I had to rely on Netflix for entertainment. On a positive note, the staff was friendly and kind throughout my stay. There was quite a bit of foot traffic in and out of the facility, which made the environment feel a bit busy. If the odor issue were addressed, it would have made for a much more pleasant stay
Business response:
Dear Patricia, Thank you for taking the time to share your experience. We’re pleased to hear you appreciated the property updates and the friendly service provided by our team. However, we sincerely apologize for the lingering odor you noticed and the issue with the local TV channels. Your concerns have been shared with our housekeeping and maintenance departments to ensure improvements are made promptly. We understand how these details can affect your stay and truly value your feedback as it helps us improve. We hope to wel... read more
The noise in the rooms close to us, no control. Also the smell of marihuana all over the floo and elevators. The front desk girl was really sweet , friendly and helpful.
Business response:
Dear Grisel, Thank you for taking the time to share your experience. We’re happy to hear our front desk associate made a positive impression through her friendly and helpful service. However, we deeply regret the disturbances you encountered during your stay, including noise from neighboring rooms and the unpleasant smell in common areas. Please know that we take these concerns seriously and are working with our security and housekeeping teams to address them more effectively. We hope to welcome you back for a more comfortab... read more
We usually book hotel with breakfast for the kids’ experience. The staff mentioned the breakfast was 6-9.30am however, we went down at 8.45 and there was nothing on there. The staff said there was breakfast but it’s all gone!! We paid for breakfast and found nothing!!
Business response:
Dear Hany, We sincerely apologize for the inconvenience you experienced with our breakfast service, especially regarding the lack of available food late in the serving time. We understand how important breakfast is, particularly for families with children, and regret that we fell short during your visit. Your comments have been shared with our team to improve our stocking and service processes to better accommodate all guests. We appreciate your understanding and hope to welcome you and your family back soon for a more posit... read more
Check in was at 3pm no one at desk till 5 after 3:00, then I had to wait for a room to be cleaned, then when I got there someone was in it, lamp didn't even have a light bulb asked for one trying 3 different people including manager never got one,other than that it was clean and definitely worth itoney wise
Business response:
Dear Guest, We sincerely apologize for the delay at check-in and the inconvenience you faced with the room readiness and missing lamp bulb. This is not the standard of service we aim to provide, and we appreciate your patience in working with our team, including management. We are glad to hear that you found the room clean and the overall stay to be a good value. Your feedback helps us improve, and we hope to better serve you on your next visit. Sincerely, Hotel Management
Experience horrible
Business response:
Dear Guest, We are truly sorry to hear that your experience did not meet your expectations. Providing a comfortable and positive stay for all our guests is very important to us, and we regret that we fell short during your visit. Please know that we take your concerns seriously and are committed to making improvements. We hope you will consider giving us another chance to provide you with a better experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Tampa - Casino Area
How is Extended Stay America Suites - Tampa - Casino Area rated?
Extended Stay America Suites - Tampa - Casino Area has a 3.9 star rating with 885 reviews.
When is Extended Stay America Suites - Tampa - Casino Area open?
Extended Stay America Suites - Tampa - Casino Area is open now. It will close tomorrow at 12:00 a.m.