Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Guest, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. Your remarks are noted, and we will share them with our concerned team to enhance the experience for all the guests who enter our door. Our housekeeping team is reviewing your room to make it spotless. We always want to hear from our visitors about how we can improve our servic... read more

Business response:

Dear Guest, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a good stay and appreciated your clean room. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience caused by the elevator being out of service during your stay. We understand how important it is for our guests to have smooth access to their rooms, and we are actively working to resolve this issue. We're glad to hear that the rest of your experience was positive, and we appreciate your understanding. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We're thrilled to hear that you had a great stay! It’s wonderful to know that our efforts to provide a comfortable experience were appreciated. We strive to ensure every guest has a positive and enjoyable visit, and your kind words inspire us to keep improving. We would love to welcome you back to Extended Stay America in the future and offer you another fantastic experience. Sincerely,Hotel Management