Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Mary, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. We... read more

Business response:

Dear Chevy, Thank you for the kind words regarding your time at Extended Stay America. Your compliments regarding our devoted guest services and immaculate rooms are genuinely heartwarming. We will enjoy sharing your compliments with all our team members. Your satisfaction is our priority, and we hope to welcome you again soon for another seamless visit.Sincerely,Hotel Management 

Business response:

Dear yingbi, Thank you for sharing your feedback. It is nice to know you had a pleasant time and appreciated having the kitchen in a spacious room. We always prioritize providing amazing service. However, it is sad to read that you were not happy with the condition of the pillows. Your remarks are shared with the respective team, and we will ensure they are addressed to the guest's satisfaction. Our front desk team is always there to help you. Please give us another opportunity to show you our service again.Sincerely,Hotel M... read more