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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Value This place is what we expected. It was clean enough though it could be cleaner - ex: the table had something dried on it as did the night stand. The bed was harder than I find comfortable but it was clean. Also there was a problem with the in-room TV service which made our time in the room rather dull. Of course that is a vendor issue over which the hotel did not have control. Overall, it was fine for an overnight stay and great if you prefer a harder bed.
Business response:
Ken, thank you for your review. We are glad you had an overall pleasant stay, found us to be fair value, and that our facilities were to your satisfaction. However, we apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Decent and served its purpose and would visit again.
Business response:
Thank you for your review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
They didn't have the bed size i put in for. They only clean once a week
Business response:
Thank you for your review. We are sorry we could not accommodate your request and apologize for your disappointment during your stay. Please note, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Thank you again for being our guest, and we hope you will consider and stay with us the next time you are in our area. Sincerely, Hotel Management
Okay stay The hotel was average. Room was clean. Reception was pleasant. Being extended stay, lots of odors from people cooking. Did not care for that. Also, it is pet friendly but next door to us was a very loud and large dog which barked a lot and woke us up through the nights we stayed. It was an okay stay however I will not stay there again.
Business response:
Thank you for taking the time out of your day to leave us your feedback of our hotel. We apologize about the dog barking. In the future, if this happens please let our desk staff know as we do have a pet policy, so our guests are not disturbed. However, we are glad that otherwise, your overall stay was satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I parked in the back lot near my room (114) and tried to use my key to get in and it didn’t work. It was pushing midnight at this point and I had to walk by myself around the hotel in the rain to be able to get in. The girl at the front was SO sweet and made note of it, but there was no reason my key shouldn’t have allowed me in. It was frustrating for sure.. especially being a female, alone at night in an area I’m not comfortable in.
Business response:
Georgie, thank you for choosing to stay at Extended Stay America. We regret the difficulties you faced while you were here. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Carpet is looking not clean Needs improvement on breakfast Wash room also needs improvement
Business response:
Murugan, thank you for being our guest. We apologize for the cleanliness issues you faced while you were here and for your disappointment with our breakfast offerings. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Thank you once again, and we hope you will consider to revisit us. Sincerely, Hotel Management
Motel est bien et la personne a l’accueil était très gentille et polie. Chambre était propre. Le petit déjeuner pourrait être améliorer. Qualité prix très bien. Y retourne certainement.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our front desk staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 4.1 star rating with 1,011 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.