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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great hotel for the value. Very fair pricing for what you get. Studio is nice and spacious, nice big table and also big kitchen counter/cabinet area. Overall I enjoyed my stay and wouldn't mind coming back.
Business response:
Thank you for the nice comments about your stay at Extended Stay America. We are delighted to know you found us to be a good value and that you enjoyed our apartment-style room. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The beds were super uncomfortable, like sleeping on a board with a thin sheet covering it. They did not stock any kitchen utensils unless you paid more for them. The bathroom was tiny, no room to set out items. Parking was mainly in a side lot, but the door on the side didn't unlock with your room key, so we would have to drop someone off at the front door and they met us at the side door to avoid carrying all our stuff completely around the building.
Business response:
Please accept our sincere apologies for the issues you encountered during your stay. We are sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We also apologize that you were disappointed with the in-room amenities. Kindly note, as per our brand standard requirements, we keep the kitchenware and other amenities at the front desk rather than leaving them in the rooms. We will be sur... read more
Good Value This place is what we expected. It was clean enough though it could be cleaner - ex: the table had something dried on it as did the night stand. The bed was harder than I find comfortable but it was clean. Also there was a problem with the in-room TV service which made our time in the room rather dull. Of course that is a vendor issue over which the hotel did not have control. Overall, it was fine for an overnight stay and great if you prefer a harder bed.
Business response:
Ken, thank you for your review. We are glad you had an overall pleasant stay, found us to be fair value, and that our facilities were to your satisfaction. However, we apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Decent and served its purpose and would visit again.
Business response:
Thank you for your review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
They didn't have the bed size i put in for. They only clean once a week
Business response:
Thank you for your review. We are sorry we could not accommodate your request and apologize for your disappointment during your stay. Please note, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Thank you again for being our guest, and we hope you will consider and stay with us the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 4.1 star rating with 1,040 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.