Extended Stay America - Tacoma - South

Business response:

Dear Guest, Thank you for taking the time to share your heartwarming feedback. We’re absolutely thrilled to know that you had another wonderful stay at Extended Stay America and that our amazing staff made your experience memorable. Your continued trust and appreciation mean so much to our team, and it’s always a pleasure to welcome back valued guests like you. We take pride in creating a warm and friendly atmosphere for everyone. Thank you once again for your kind words and loyalty. We truly look forward to hosting you agai... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We appreciate your kind remarks about the overall cleanliness and value of your stay. We sincerely apologize for the unpleasant odor you experienced in your room and understand how it affected your visit. Your observations are important to us, and we are taking steps to address such concerns to improve the guest experience. We hope to have the opportunity to welcome you back in the future and provide a stay that is fully comfortable, refreshed, and reflective of the high stand... read more

Business response:

Dear Michelle, Thank you for your amazing review and for choosing to stay with us. We are delighted to know that you had such a positive experience and that our team and property met your expectations. It is always rewarding to hear from happy guests, as it motivates us to continue providing excellent service and a welcoming atmosphere. We are committed to making each visit enjoyable, comfortable, and memorable. Your kind words mean a lot to our staff, and we look forward to welcoming you back to Extended Stay America soon. ... read more