Extended Stay America - Tacoma - South

Business response:

Dear Kay,Thank you for sharing feedback on your recent stay. We are truly sorry for the cleanliness issues you experienced during your time with us. We regret the discomfort and distress this may have caused. Please know that we take the well-being of our guests very seriously, and we are taking immediate steps to address this with our team. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.incerely... read more

Business response:

Dear Eric, Thank you for your kind words! We’re delighted to hear you enjoyed the security, quiet atmosphere, and transparency regarding fees. It’s great to know that our efforts to provide a straightforward and secure environment are appreciated. We look forward to welcoming you back to Extended Stay America for another stay where you can enjoy the same level of comfort and service. Sincerely,Hotel Management 

Business response:

Dear Jason, It was fantastic to have you as our guest at Extended Stay America, and we are delighted you were pleased with your comfortable room. We love taking care of our guests, and we are happy it showed. It is also great that our location, which is close to the mall across the street was perfect for your needs. We hope you will come back and visit us soon for another seamless experience! Sincerely,Hotel Management 

Business response:

Dear Julian, Thank you for your feedback. We’re pleased to hear that you found the hotel good and appreciated the gated parking and clean bathroom. We apologize for the issues with the carpet and the small TV, and we are reviewing these concerns to make improvements. We understand your thoughts on pricing and will take your comments into consideration. We appreciate you sharing your experience and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Hotel Management