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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was in decent shape and it was close to the mall. However I waited over 20mins to get checked in, had to double park while checking in because the main lot is behind a gate, and the elevator was out so had to take stairs to 3rd floor. Hotel lobby and hallways smelled of smoke and room key loses programming when in purse next to cell phone.
Business response:
Dear Guest, Thank you for highlighting both the aspects you appreciated and the areas where we fell short. We’re glad to hear the room was in good condition and that the location near the mall was convenient during your visit. At the same time, we regret the delay you experienced during check-in and understand how the parking situation and the elevator being out of service could have made your arrival less convenient than expected. We also appreciate you noting the environment in the common areas and the issue you encountere... read more
Elevators were down so walking up the stairs was a pain with suitcases and bags. The recliner in the room was broken and there were hairs in the shower and bathroom sink that hadn’t been cleaned and there was a lot of dust everywhere. The curtains were stained with a mysterious red substance as well. Staff was friendly though!
Business response:
Dear Guest, We’re sorry to hear that the elevators being unavailable made it more challenging to move your luggage. We also apologize for the condition of the room you described, as this is far from the comfortable environment we strive to deliver. Your comments regarding these concerns have been shared with the relevant teams to ensure that the areas you’ve highlighted receive the appropriate attention. At the same time, we’re glad to know our staff made a positive impression during your stay, and we appreciate you taking t... read more
Clean lobby and rooms and very nice staff.
Clean and quiet room.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you found your room clean and quiet, as comfort and cleanliness are key priorities for our team. It is always rewarding to know that our efforts contribute to a restful and pleasant stay for our guests. Your comments encourage us to continue maintaining high standards across our property. We truly appreciate you choosing to stay with us and taking the time to leave a review. We look forward to the opportunity to serve you again and provide a... read more
Staff were courteous
Excellent service, clean and comfortable rooms and pet friendly.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for sharing your positive comments. We are delighted to know your visit was enjoyable and that our team and accommodations met your expectations. It is always rewarding to hear that our efforts create a welcoming experience for both guests and their companions. We appreciate your support and hope to have the pleasure of welcoming you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,607 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.