Extended Stay America - Tampa - Airport - Memorial Hwy.

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management 

Business response:

We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are happy to read you liked your apartment-style suite and that you had a nice time with us. However, we regret the cleanliness issue you encountered and about the dog barking and the disturbance, this caused. We are pleased you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. Thank you for your business, we appreciate you. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are pleased to know you liked our location, but we are sorry you were unhappy with our hotel policy and regret the maintenance issue you encountered. We have shared your feedback with the respective team and we are working on the problem. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management 

Business response:

Arthur, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the unpleasant stay you had with us and that we missed meeting some of your expectations. Also, kindly note to ensure the cleanliness of kitchenware they are kept at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management