Extended Stay America - Tampa - Airport - Memorial Hwy.

Business response:

Peter, thank you for taking the time to post a review. We are sorry for the maintenance and noise issue you encountered in your room. We have made a note of your feedback and have shared with the appropriate team so that no future guests encounter a similar. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know you were pleased with the service provided by our associates and that overall you had a pleasant time with us. However, we're sorry for the cleanliness issue you encountered in your room. We have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. However, we apologize about the dog barking and the disturbance this caused. We are pleased you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. Thank you for your business, we appreciate you. Sincerely, Hotel Management 

Business response:

Nicholas, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Nouphone, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Brian, thank you for being our guest and for the review. We are very concerned about your experience and are so sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our housekeeping staff to ensure that this was an isolated issue. We also have a strict no smoking policy and will address this moving forward. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management 

Business response:

Gerald, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management