Extended Stay America - Tampa - Airport - Memorial Hwy.

Business response:

Thank you for being our guest. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. However, we apologize about the dog barking and the disturbance this caused. We are pleased you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. Thank you for your business, we appreciate you. Sincerely, Hotel Management 

Business response:

Nicholas, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Nouphone, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Brian, thank you for being our guest and for the review. We are very concerned about your experience and are so sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our housekeeping staff to ensure that this was an isolated issue. We also have a strict no smoking policy and will address this moving forward. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management 

Business response:

Gerald, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. Please accept our apologies for failing to provide you with a stay that met your expectations. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the futu... read more

Business response:

Barbara, thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management