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Extended Stay America - Tampa - Northeast
- Hotels
- Temple Terrace, FL
About this business
Location details
12162 Morris Bridge Rd, Temple Terrace, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed sheets dirty, buildings smell
Business response:
Dear Reynalis, We sincerely apologize for the condition of the bed sheets and any unpleasant odors in the building during your stay. This is not the standard we aim to uphold, and your comments have been shared with our housekeeping and maintenance teams. Guest comfort and cleanliness are top priorities, and we’re working to improve. We appreciate your input and hope to have the opportunity to welcome you back. Sincerely, Hotel Management
When I paid it said breakfast included - it was not. Late check in worked out, though i felt like i was bothering the employee to come and check me in. The room was pretty beat up from previous pets and guests..but fairly clean and didn't smell bad like the other reviews stated. Not bad, just seemed like an over priced room for what i got.
Business response:
Dear CHRISTOPHER, We sincerely apologize for the confusion regarding breakfast and any inconvenience during check-in. Your feedback about the room’s condition is noted, and we’ll address it with our team to ensure better upkeep. We're glad the room was clean and odor-free, and appreciate your honest perspective. We continuously strive to improve and provide better value for our guests. We hope to have another chance to serve you! Sincerely, Hotel Management
There are a few things that could have been better but overall..it was a pleasant stay compare to what it could have had been if we didn’t find a place to stay because of what happened.
Business response:
Dear Martha, Thank you for your feedback and for choosing to stay with us during a challenging time. We’re glad to hear that, despite a few areas for improvement, your overall experience was pleasant. Your understanding means a lot to us, and we’re committed to enhancing the quality of our accommodations and service to better meet guest expectations. If there's anything specific we can improve, we’d love to hear more. We truly appreciate your stay and look forward to welcoming you back! Sincerely, Hotel Management
Nice to me
Business response:
Dear Alex, Thank you for choosing Extended Stay America! We are glad to hear that your experience was a positive one and that our team made you feel welcome. We aim to provide all of our guests with a comfortable and pleasant stay, and it is always rewarding to know when we succeed. It was lovely hosting you. We look forward to your return. See you! Sincerely, Hotel Management
The staff was very accomodating and patient, as well as attentive. The cleanliness and customer service of this location is stellar!! Will definitely come back to stay here.
Everyone that worked there was really really nice and professional and very helpful
Business response:
Dear Patricia, Thank you for your kind words. We’re delighted to hear that our team made such a positive impression with their professionalism, kindness, and helpfulness. Providing exceptional service is our top priority, and your feedback encourages us to continue delivering the best experience possible. We truly appreciate you recognizing the efforts of our staff. We look forward to welcoming you back to Extended Stay America for another enjoyable stay where we can continue to exceed your expectations. Sincerely, Hotel Man... read more
I was double charged, I prepaid for the hotel and then paid again at the hotel because I forgot I had already paid. Communication between systems is the only flaw I see other than that everything was good I went to the receptionist to tell her what’s going on and she refunded with no issue!
Another hotel where Air Conditioner didn’t make the room cold. Electric outlet in bathroom didn’t work. Wooden floor extremely dirty, soles of my feet were black and dirty, couldn’t believe the amount of dirt that came off my feet in the shower. Blinds didn’t really keep light out of room
Business response:
Dear Peter, We sincerely apologize for the issues you encountered, including the air conditioner not cooling properly, the malfunctioning bathroom outlet, and the cleanliness of the wooden floor. This is not the standard we strive for, and we have shared your comments with our maintenance and housekeeping teams for immediate action. We also regret the inconvenience caused by the blinds not blocking light effectively. Your experience is important to us, and we hope to welcome you back for a much-improved stay in the future. S... read more
Frequently asked questions about Extended Stay America - Tampa - Northeast
How is Extended Stay America - Tampa - Northeast rated?
Extended Stay America - Tampa - Northeast has a 3.2 star rating with 2,506 reviews.
When is Extended Stay America - Tampa - Northeast open?
Extended Stay America - Tampa - Northeast is open now. It will close tomorrow at 12:00 a.m.