Extended Stay America - Temecula - Wine Country

Business response:

Dear Margaret, Thank you for staying with us and sharing your experience. Please accept our apology for the inconvenience due to the issue with the toilet. Unfortunately, maintenance issues arise occasionally, and we are sorry we could not get everything fully operational immediately. Additionally, in the future, please know that our front desk is available round the clock to make the most of your stay. We hope this was not too much of an inconvenience and did not take away from an otherwise great visit. We hope this unfortu... read more

Business response:

Dear Souri, We apologize for the inconvenience caused by the noise of a barking dog and the sounds of water dripping from the kitchen sink during your stay with us. We understand the importance of providing our guests with a peaceful and comfortable environment, and we apologize for falling short of your expectations. We will address these issues with our staff and take the necessary steps to ensure that such incidents do not occur in the future. We appreciate your feedback and thank you for bringing these issues to our atte... read more

Business response:

Dear Chris, We appreciate you choosing Extended Stay America and sharing your review with fellow travelers. Our team strives to provide exceptional hospitality and well-maintained suites for every guest. Therefore, we are thrilled this was your experience. We will surely enjoy sharing your generous compliments with our associates to recognize them for a job well done. It was a pleasure hosting your visit, and we would be honored to have you back again soon.Sincerely,Hotel Management