Extended Stay America - Temecula - Wine Country

Business response:

Dear Craig, Thank you for your excellent feedback. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear ZAK, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will revisit soon.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your review. Please accept our sincere apologies that our front office associates did not provide you the excellent service we strive for daily. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional charge. Our security team is reliable and well-trained, and we also work closely with the local police department to keep our guests safe and secure during their stay. W... read more

Business response:

Dear Thomas, Thank you for writing a review of our hotel, Extended Stay America. Although you had a good time with us, we are sorry about the breakfast issues that did not meet your expectations and will look into them for further improvement. Considering the positive aspects, we hope to make your next stay with us outstanding.Sincerely,Hotel Management