Extended Stay America - Temecula - Wine Country

Business response:

Dear Don, Thank you for sharing your recent experience with us. We're genuinely sorry about the cleanliness issue you encountered with the bathtub. Ensuring a clean and comfortable environment for our guests is a top priority, and we will address this matter promptly with our housekeeping team to prevent any recurrence. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope for the opportunity to make it right and provide you with a more enjoyable experience.Sincerely,Hotel Management 

Business response:

Dear Milagros, We are thrilled you had a great stay at Extended Stay America! Your comfort and relaxation are our top priorities, and we're delighted we could provide you with a restful experience. Thank you for choosing us for your accommodation needs, and we look forward to welcoming you back soon for another wonderful stay!Sincerely,Hotel Management 

Business response:

Dear Gerardo, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Other than this, we hope you had a comfortable time here. Please return, and we make your next stay wi... read more