Extended Stay America - Temecula - Wine Country

Business response:

Dear Gerardo, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Other than this, we hope you had a comfortable time here. Please return, and we make your next stay wi... read more

Business response:

Dear Lorraine, We're sorry to hear that your experience did not meet your expectations. While we strive to provide comfortable and updated accommodations, we understand that preferences may vary. Your feedback is important to us, and we appreciate you sharing it with us. We value your input and hope to have the opportunity to better serve you in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management 

Business response:

Dear Eddie, Thank you for reviewing our hotel. It is nice you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management