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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay was ok. Called ahead of time to see if they did military discount, clerk on phone said yes. When I got there they said they couldn't give me the discount because I had reserved the room online!!!
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the billing issues you experienced. In response to your feedback, I have used your comments as a training tool to coach our front desk staff to ensure that this issue is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Bad check in service I ordered a smoking room and was given a non smoking room. When I questioned my room order, they were unable to accommodate me and was rude offering me a refund.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. I will also make sure that we are providing each guest with professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future t... read more
Good value It is what one should expect. Good for a business stay.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that we were able to accommodate your needs and provide you with a great value. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Hotel was in a good location but smell like smoke everywhere. Only small breakfast items.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the cleanliness issues you experienced. Moving forward, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. I really appreciate you bringing this to our attention. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Enjoyable Getaway The people that worked there were all very friendly and helpful. They were happy to help you with anything you needed.I would highly recommend staying there. They had a nice little breakfast for you in the mornings if you are a early riser.
Business response:
Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
3rd Party Booking Yields Less Than Promised Booked this through a 3rd party and was definitely treated "less than..." in my opinion. In fact, minutes before I arrived, I received a call from this property informing me that one of the two rooms I booked for the night were "unavailable" and they tried to put me into a "less than" room saying it was an "upgraded room". In the end, I just threw my hands up and lumped it. I can say that the bed was uncomfortable.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the reservation issues you experienced. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will make sure we are providing each guest with professional customer service. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,366 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.