Extended Stay America - Toledo - Maumee

Business response:

Dear Heidi,We are sorry for not meeting all your expectations. We strive to ensure that every guest thoroughly enjoys their time with us, so we regret any inconvenience you may have experienced. We will share your feedback with our team as we are committed to providing exceptional service to our guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management 

Business response:

Dear William,Thank you for taking the time to review your stay at Extended Stay America. We’re thrilled that you had a pleasant stay and that Scott provided you with exceptional service. It’s always rewarding that our team members make a positive impression on our guests. Your kind words are truly appreciated, and they inspire us to maintain outstanding hospitality. It was a true pleasure to have you as our guest, and we hope to see you again soon. Sincerely,Hotel Management 

Business response:

Dear Andrew,Thank you for being our guest at Extended Stay America. We are thrilled that you had a pleasant stay at our hotel and that our staff provided you with exceptional service. Your appreciation motivates us to continue exceeding expectations. Thank you again for your kind words. We look forward to welcoming you back in the future for another enjoyable stay.Sincerely,Hotel Management