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Extended Stay America - Toledo - Maumee
- Hotels
- Maumee, OH
About this business
Location details
542 W. Dussel Dr., Maumee, OH, 43537, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice facility that met our needs for an overnight stay.
Quite dated. Okay for a night if passing through but not for an extended stay. Upgrade appliances needed
Business response:
Dear Guest, Thank you for your feedback. We're glad the property served your needs for your recent stay and that you had a pleasant time. However, we are sorry for your disappointment with the condition of the appliances. We’re currently evaluating areas for updates and improvements; guest input like yours helps guide those efforts. We hope to welcome you back in the future with a more refreshed experience. Sincerely, Hotel Management
It was a safe place to stay, but I don't know that our room was cleaned. There was hair in the shower and bed sheets as well as items left in the drawers and cabinets. The room also smelled musty. The coffee was good in the morning but the breakfast was just granola bars and there was one muffin remaining at 6:15am.
Business response:
Dear Guest, We're sorry that your room wasn't cleaned to your satisfaction upon arrival. We'll address this with our housekeeping staff to ensure higher standards. Further, we regret that our breakfast choices did not meet your expectations. We will share these remarks with our concerned team so that they can provide a more satisfying experience. Thank you for your input; we'll work to improve our services. On the positive side, knowing you were pleased with the place's safety and had a pleasant time is good. We look forward... read more
The staff at this extended stay was most helpful and kind. Thank you to the staff for prioritizing the customer. I felt like customer service was number 1
Business response:
Dear Guest, Thank you for taking the time to review your experience at Extended Stay America. It's so nice to know you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing us, and we look forward to welcoming you back soon! Sincerely, Hotel Management
The breakfast was pretty limited but the staff was very pleasant and the area surprisingly walkable. Would have appreciated if they had supplied the kitchen with more basics as the default.
Business response:
Dear Guest, Thank you for your feedback! We're glad our staff was pleasant, and you found the area walkable. However, we are sorry for not meeting your expectations with the breakfast options, and we will share these remarks with the team to consider expanding our menu to meet our guests' needs better. We're happy that you enjoyed your stay and look forward to serving you again in the future. Sincerely, Hotel Management
Hard to say Hotel had avweird smell, the front desk person was very unpleasant when we were checking in, but nice during our second interaction. The fridge in the room was very loud and woke me up multiple times. If you just need a place to sleep for a night, its decent, but not great.
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay. We apologize for the unpleasant odor in the hotel and the inconsistent service from our front desk team. We'll work on improving our cleaning protocols and training our staff to provide a welcoming experience. Regarding the room, we regret the loud fridge disrupting your sleep and will investigate and address the issue to ensure a more comfortable stay. We appreciate your assessment and will use your feedback to improve. Please return, we'll strive to pr... read more
Clean, spacious room, good value, convenient location.
Good clean place to stay if your just stopping through town or here for work
Business response:
Dear Guest, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a good stay and appreciated your clean room. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Toledo - Maumee
How is Extended Stay America - Toledo - Maumee rated?
Extended Stay America - Toledo - Maumee has a 3.9 star rating with 1,355 reviews.
When is Extended Stay America - Toledo - Maumee open?
Extended Stay America - Toledo - Maumee is open now. It will close tomorrow at 12:00 a.m.