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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lots of drinking activity on the perimeter of the property, with cans and bottles left as trash. Not cleaned up daily. Mattress was great!! Employees nice and helpful. Door, though it was safe, did not seal, and light was visible through the cracks in the sides and threshold. Some previous tenant had thrown wet paper against the wall behind the door of the bathroom and it was still there.
Business response:
Dear Janet, Thank you for choosing us and sharing your feedback at Extended Stay America. We try to provide the best service and outstanding hospitality, so we are pleased to know you appreciate our staff being helpful and that you like the mattress. Thank you for mentioning some areas needing more service and attention. It was a pleasure hosting you, and we hope to welcome you again soon.Sincerely,Hotel Management
Bare bones hotel, good for over night stop, but not for extended stays. Very minimal amenities. No outside seating, breakfast was coffee and prepackaged muffins or granola. Staff was very friendly. NOTE: The State of Arizona uses hotel as temporary housing for those on assistance, who have lost their rentals or are evicted. Not a vacation hotel. Booked our stay because of its proximity to the hospital. Would not recommend if your vacationing.
Business response:
Dear Thomas, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance. Sincerely,Hotel Management
I enjoy staying at this location when on my business trips to Tucson. It is convenient to my work. The staff are always accommodating as best they can and the rooms I have stayed in have always been clean and smelled fresh.
Business response:
Dear Rony, Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure every guest has an exceptional stay; therefore, we are delighted to exceed your expectations. It is always a joy to see our guests excited about returning to Extended Stay America; we look forward to it. Thank you again, and safe travels.Sincerely,Hotel Management
I did not like that the room had no USB ports to recharge electronics. There were two wall plugs to accept a charger, but nothing to just use a USB, an amenity I have found in all my recent hotel rooms. Since this hotel is not really for the one-night traveler, persons with longer stays may bring more charging options, but it would still be nice to have the option,
Cost effective and very convenient accommodations. Convenient to many places of interest in the Tucson area, small kitchen was very good in preparing our own meals.
Business response:
Dear Guest, Thank you for staying with us and writing such a complimentary review. We are glad our location was perfect for your stay in Tucson and found us cost-effective. We are also delighted you made the most of our fully equipped kitchenette. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely,Hotel Management
Breakfast, bedding
Business response:
Dear lacrecia, Thank you for taking the time to share your review. We apologize for not meeting your expectations during this visit. Your concerns have been shared with the appropriate individuals to ensure our guest's total satisfaction moving forward. We are committed to offering the best experience for our guests, and we appreciate you pointing out specific areas where we can improve. Thank you for choosing us; we look forward to welcoming you back soon for a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 4.3 star rating with 1,727 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.