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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Está cómodo el hotel pero el desayuno no ne gusto
Business response:
Dear Francisco, We’re glad you found the hotel comfortable and appreciate you sharing your thoughts on breakfast. Guest satisfaction is important to us, and we will take your comments into consideration as we work to improve our offerings. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management
Clean Parking security
Business response:
Dear Joseph,Thank you for your perfect rating and kind words! We’re delighted that you had a positive experience at Extended Stay America. Providing a clean and secure environment for our guests is our top priority, and we’re glad we met your expectations. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management
The room had a old smell to it
Business response:
Dear Carl,Thank you for sharing your feedback. We regret that the room had an unpleasant odor and understand how this could have affected your stay. Providing a fresh and comfortable environment is important to us, and we will address this concern with our housekeeping team to ensure improvements. Your input is valuable, and we appreciate the opportunity to enhance our guest experience. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
First floor, couldn't open curtains due to people walking by and no privacy. Room was dark and the kitchen had no amenities like dishes or anything. We felt like we were in a dungeon. The office was tiny and not very organized. One thing good, coffee was really good. For what we needed, we won't stay there again.
Business response:
Dear Jacqueline,Thank you for your feedback. We regret that your stay did not meet your expectations and understand your concerns regarding privacy, room ambiance, and kitchen amenities. Your comments are valuable, and we will share them with our team to identify areas for improvement. On a positive note, we’re glad you enjoyed the coffee. While we understand your decision, we appreciate your visit and the time you took to share your experience.Sincerely,Hotel Management
So, it was a low cost location, which still worked for the night. When first entering the room, it smelled like mold. They said at the desk that they didnt have any other rooms available for the night, so, I stayed. Overall, it was an ok room for the size. Seemed to be wiped down mostly, but, two things happened: 1) when I woke up, my chin was swollen from a bug bite. And after checking elsewhere, i found a few bites. That usually means one thingbin a hotel... thankfully, i didnt leave any bags on the ground, but i will stil... read more
Business response:
Dear Ceridwen,Thank you for taking the time to share your experience. We sincerely regret the issues you encountered during your stay, particularly regarding cleanliness and pest concerns. Guest comfort and safety are our top priorities, and we take such matters very seriously. Please know that our team has been made aware of your feedback and is addressing these concerns immediately. We appreciate you bringing this to our attention and apologize for any distress this caused. While we understand your decision, we hope to hav... read more
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.6 star rating with 2,679 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.