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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk Mel was aweso.e Mel at the front desk was helpful, kind and friendly. Made me feel welcome. Thanks Mel.
Business response:
Dear Austin, We are so grateful for your words about your recent trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent, and we appreciate you highlighting the front desk staff's attentiveness. Our team is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management
Excellent enjoyable
Very friendly staff and very clean rooms
Business response:
Dear Gabe, We are delighted to read that we took the best care of you while you were with us. Attentive service supported by comfortable accommodations sets us apart, and it truly means the world to us that you recognize and value these aspects. Our guests are like family; without you, we wouldn't be able to do what we love daily. Thank you for making this possible for so many of our dedicated and faithful team members. We hope to welcome you back soon to Extended Stay America.Sincerely,Hotel Management
Properly looked clean from the street but was dirty, felt unsafe and smelled of marjuana. The room was filthy, carpet was black, smelled horrible, beds hard & uncomfortable. Once the sun was out and the windows were opened the walls were filthy.
Business response:
Dear Jennifer, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel and rooms were not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Dont get the room you choose or pay for Paid for king room. Guaranteed and paid for in advance but the manager changed it to double bed with no notification or reason and when I asked about the rate change I was scoffed at with 'it's only 5 bucks but if you want to go through the refund process you can call expedia' Not the point. I only wanted what I paid for. I didn't need attitude. I will not Be coming back and I would never recommend this location. Breakfest was granola bars in front office. No ice machine and if you wan... read more
Business response:
Dear Guest, Thank you for reviewing our hotel. We are sorry that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do no... read more
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,591 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.