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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Satisfied (Barely) It is an OK place, nothing fancy. Pricey for where and what. Breakfast was not much, small muffin and coffee. Hot cereal-no milk. Not worth the $150/night cost!
Business response:
Thank you for taking time out to provide us feedback on your most recent stay at Extended Stay/Tucson. I sincerely apologize we did not live up our expectation of providing you a "home away from home". I will use your comments to educate my staff in delivering that experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
No frills, but clean and friendly. My experience at this Extended Stay location was exactly as I expected. The room was comfortable, with basic amenities, but very clean overall. The staff, both at the reception and the cleaning lady, were friendly and helpful. Overall this was a good value for the $$$ I spent. I would stay here again.
Business response:
Thank you for taking the time to share your experience. It is pleasing to read you had a pleasant stay at our hotel and that you valued our convenient location as well as the amenities we provide. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Noise Had to listen to all the cars and ambulances go by since it is close to the hospital. The toilet seat would not stay up on it's own. And just not a fan of the small pillows,other than that not terrible I guess
Great
Location The Extended Stay on Grant Rd in Tucson is awesome and in just the right place. It is a very comfortable stay.
Business response:
Thank you so much for sharing your experience with us. We are satisfied to read you valued our convenient location and how we maintain our property. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Okay, but nothing special We were not able to check in until 3 hours after check-in time. The front desk girl was rude and did not apologize or give any frame of time to remedy the situation. The manager also was rude and only gave us an extra hour for check-out. I will not be staying here again. Too much money for what it was. Also our door handle about fell off. So it wasn't the most well-kept places.
Business response:
Thank you for sharing your experience. Please accept our apologies that you had to wait to check into your room and that you did not receive adequate customer service from our staff. This is unacceptable. The correct level of customer service will be coached so guests will receive a great experience when staying with us. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.