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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great price. Clean room with a very comfortable, clean bed. Bring your own soap, theirs isn't very good.
Business response:
We want to thank you for taking the time to post a review of your stay. We are glad to read that you were pleased with both the bed comfort and the cleanliness of your room. We are sorry to hear that you were a little disappointed with the soap provided. We will make sure to share your feedback with our purchasing department in our ongoing effort to improve our products. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
The place is GREAT, but it is slowly being rundown. The rooms are great but little things like torn siding on the wall, wires coves in black electrical tape, and the AC kept turning off. There is so much potential and unfortunately things are not being kept up.
Fine & Convenient for the Price The front office was friendly and helpful. The room was clean but not fancy. The bed was creaky but I slept fine and the A/C unit worked GREAT which helped a lot with the heat since I am not from the area. There is no pool at this location but it is not far from shopping, restaurants and diners.
Business response:
Jerrod - We want to thank you for taking the time to post a review of your stay. Please accept our apologies that we do not have a pool at this specific location. Still, we are very glad to know that we were able to provide you with a clean, comfortable room and that our location met your travel needs. Our staff appreciated the kind words you had to say about them as well. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Would stay again, room smelled of smoke I would stay here again. PRO - good location, close to hospital (we had a family member in the hospital), pharmacy, several restaurants across the street, grocery store and some shopping within a mile. CON - room smelled quite strongly of smoke. I was so tired that I didn't care. Complained to the hotel and basically "sucks to be you" was the attitude. No offer to change me to another room or even give me a room deodorizer. If I stay here again, I will demand a "non-smoking" room since... read more
Business response:
Cliff - Thank you for providing us with details about your stay. I am glad to read your remarks about our hotel's location. However, I am very sorry that your room had an odor, and more importantly, that our staff was not attentive to your needs. To ensure that issues like these do not happen again, my team will be working to improve our cleaning procedures as well as guest service procedures. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hote... read more
No pots/pans. Wifi signal so weak unable to connect in room. Room was on south side of building. Bathroom door was dirty. Only stayed 1 night. Free breakfast consist of fruit, muffins, and granola bars.
Business response:
Hi there, Thank you for providing us with details about your stay. I was disheartened to read that your room was missing the pans and that the WiFi signal was weaker than desired. Please accept our apologies. To uphold our company's high standards, we will improving our room inspection process to ensure that all required items are in the room as well as looking into the condition of the router for the WiFi signals. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better ex... read more
Sheets had stains
Business response:
Thank you for posting a review of our hotel. I am sorry to hear that your sheets had stains. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Okay but not staying there again. Not very impress. Hotel was okay but if your forgot anything like shampoo, tissue, hair dryer you're out of luck. Also unless you stay there for over 4 days you don't get any room service!! I'm sorry but even Motel 6 offers room service for a nights stay!
Business response:
The staff and I read your comments about your stay with us. I was upset to read that your stay offered fewer amenities than expected. Please accept our apologies. To prevent this from happening again, my team has been made aware that we do have hair dryers for to loan out at the front desk and that we do have shampoo available for requests as well. The staff and I appreciate your comments, as it will only help us to improve the service and communication we provide to our guests. Thank you again for your valuable feedback!
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 4.2 star rating with 1,782 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.