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Extended Stay America - Tulsa - Midtown
- Hotels
- Tulsa, OK
About this business
Location details
7901 E. 31st Ct. S., Tulsa, OK, 74145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst ever Horrible a stranger requested a key to our room and was giving one
Business response:
Thank you for feedback about your experience. We are disappointed to see your comments concerning poor service during your recent stay. Please accept our apologies for the frustration you experienced. We hope you will give us another chance to prove ourselves and regain your trust. Sincerely, Hotel Management
Stinky The hotel had a strange odor. Kinda like a moldy smell. The hallways were really bad and the room had a slight odor to it. Will not stay again.
Business response:
Barbie, we apologize for the smoke smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
You advertised free breakfast but it was just muffins and granola bars. Worst breakfast ever
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Booked at 1130pn get to motel to not be able to get in n noone answers phone. I call the motel chain n they verify my booking n then finally someone answrs the outside phone she had cone to door n went back inside. She told me they close at 11 n expedia has to fax my booking ! It is 1 am n cold outside. I ask if i can hust book thru her n she says no. So i went to a different motel!! I will be asking for a refund!
Business response:
We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. Thank you for being our guest and for taking time to leave feedback. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Hotel Management
No sheets available for the pull out bed. Front desk was rude when asked for sheets and pillows.
Business response:
Thank you for your feedback. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
Needs more customer service The guy at the front desk was very rude, was on the phone majority of time I was trying to check in and he was getting really annoyed when I ask him to repeat his self because he was speaking very fast, not friendly at all.
Business response:
Thank you for your feedback. We are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth and hospitality. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Room was decent. Housekeeping refused to clean my room. I was there five days! Told me to bring my own trash and dirty linens down if I didn't want them in room. I was reluctantly given clean washcloths. I will never stay at this chain again.
worst motel stay I've ever had filthy,smelled like trash
Business response:
Thank you for taking the time to review our hotel. We're disappointed that we did not provide you a better experience and sincerely apologize. We value your feedback and will continue to work diligently to ensure we are more consistent in our service delivery. We hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Tulsa - Midtown
How is Extended Stay America - Tulsa - Midtown rated?
Extended Stay America - Tulsa - Midtown has a 3.3 star rating with 1,144 reviews.
When is Extended Stay America - Tulsa - Midtown open?
Extended Stay America - Tulsa - Midtown is open now. It will close tomorrow at 12:00 a.m.