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Extended Stay America - Tulsa - Midtown
- Hotels
- Tulsa, OK
About this business
Location details
7901 E. 31st Ct. S., Tulsa, OK, 74145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked through Travelocity from the parking lot. Went to the door to check in and the door to lobby was locked. Was told over the intercom I’d need to have my booking faxed to the night desk. By the time I got help, the desk was closed and I was told I couldn’t cancel and get a refund. Travelocity and Extended Stay basically stole my money and didn’t give me a room.
Business response:
Thank you for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope you will consider giving us another chance in the future. Hotel Management
Awful lies and rip off I was told that you could bring your pets as long as you pay the pet deposit and their were alot of dogs staying their so I paid the deposit and everything and then two hours later I was told I had to leave the hotel because I have a big dog which is my service dog and he is a black lab it was craslzy and they wouldn't give me any money back
Business response:
Brittany, we are sorry for the difficulties you and your furry friend had during your stay. Such incidents are unusual, and we are reviewing this with our team members to ensure this does not happen again. We want to regain your trust and hope to welcome you back the next time you are in Tulsa. Sincerely, Hotel Management
Business response:
Brittany, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The hotel lobby and hallways and elevator looked like it hadn’t been cleaned in months. Our room was better but there were no complimentary toiletry items. Had I known the condition of this hotel I would have paid a few $ more and stayed somewhere where I could at least not have to worry what was on Thebes sheets
Business response:
We know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Our team takes the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
Pass on this place I've stayed at two different Extended Stays that are just down the road from each other. I accidentally booked this one. I usually stay at the other. From the moment we checked in, it was an unfortunate experience. We tried to check in at 2:20PM. We were rushing to get to an event. They would not let us check in because check in is at 3:00PM. I understand policy, but they were very unaccommodating. It's not like we tried to check in the morning. We had to go to our event without showering. On top of that, ... read more
Business response:
Benjamin, thank you for taking the time to review our hotel. We are disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apologies. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. Please consider a future stay so we can bett... read more
I’ve stayed here several weeks, I always have to ask for my room to be cleaned after 7 days. Twice they ignored my requests. Common areas in hotel are dirty
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
We got there around midnight. We had been put on a "do not rent to" list. There was another man out front on the same list who was on the phone diligently trying to get his situation cleared up. The toddlers really wanted settled after our 10hr trip. I was buckling the children back in the car to go find a different room when the attendant came running out screaming that she got it all cleared up. We got put on the wrong list. Room was clean. Neighbors upstairs were noisy. There was a man sleeping out front in his car..
I stayed for two night and usually the room staff would go clean up, make up bed, give clean fresh towels for your second day stay well not this hotel. If you wanted clean towels you had to take your dirty towels to the lobby area and they will give towel for towel and if you wanted your room cleaned it was an extra charge. The bed was so uncomfortable I didn’t get any sleep. I guess you get what you pay for.
Business response:
Vanessa, thank you for staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the... read more
The place is run down and I would not stay there again.
Business response:
Larry, we are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tulsa - Midtown
How is Extended Stay America - Tulsa - Midtown rated?
Extended Stay America - Tulsa - Midtown has a 3.3 star rating with 1,144 reviews.
When is Extended Stay America - Tulsa - Midtown open?
Extended Stay America - Tulsa - Midtown is open now. It will close tomorrow at 12:00 a.m.