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Extended Stay America - Tulsa - Midtown
- Hotels
- Tulsa, OK
About this business
Location details
7901 E. 31st Ct. S., Tulsa, OK, 74145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Nothing. I'm highly disappointed with this location in the Extended Stay Chain. Ugh, disgusting. The kitcen wasn't clean, the counters and tabels weren't clean, the extra chair wasn't clean. I stayed there as a stop over to my next location and I didn't' even unpack or bring in my clothing. The sheets where clean, and I just slept for 6 hours and left. First had an issue because the clerk at the desk said he couldn't find my reservation through Expedia. I had called ahead to let them know I was arriving late (I was driving f... read more
Business response:
Angie, thank you for your detailed review. We apologize for the disappointment you had with the condition of your suite and our property. We will share your comments with the appropriate individuals when we plan a renovation. Until then, our housekeeping and maintenance teams will do their best to keep our hotel well-maintained. We hope to host you in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Very disappointed as my “non smoking” room smelled like if someone had just smoked a pack of cigarettes in there the moment I walked in. I preferred to lose the money and left immediately and stayed at a different hotel.
Business response:
Thank you for being our guest. We are very sorry to know your stay was impacted due to the smoke smell, and we apologize for the inconvenience it caused. Your feedback will be utilized to enforce our no-smoking policy effectively. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Expedia booked the hotel room for us through the online portal. Nowhere was it indicated that we would receive literally the "last resort" room (as stated by the attendant at checkout). I even booked this room a week early so this was not a last minute deal. The room was disgusting. Water didn't work and the whole room was covered in a layer of dirt. Smelled of smome. No one bothered to issue a refund.
Business response:
Jack, thank you for the review regarding your visit. We are extremely sorry to read about your experience and apologize for the condition of your suite. Your feedback has been discussed with our housekeeping and maintenance teams to take appropriate actions and ensure we deliver spotless accommodations. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Business response:
We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
mold in the bathroom, leaking toilet, dust on everything so its not been sanitized for covid. Worst hotel experience
Business response:
Thank you for your review. We are sorry for the cleanliness and maintenance issues you encountered in your bathroom and regret the inconvenience caused. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations moving forward. Kindly note, we take standards for hygiene and cleanliness very seriously, so please be assured that we will follow up on your concerns and take appropriate action. It is never our intention to disappoint you in any way, and we look forward to welco... read more
Business response:
Susan, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tulsa - Midtown
How is Extended Stay America - Tulsa - Midtown rated?
Extended Stay America - Tulsa - Midtown has a 3.3 star rating with 1,141 reviews.
When is Extended Stay America - Tulsa - Midtown open?
Extended Stay America - Tulsa - Midtown is open now. It will close tomorrow at 12:00 a.m.