Extended Stay America - Virginia Beach - Independence Blvd.

Business response:

Thank you for reviewing your stay. We are sorry for the reservation issue you experienced due to our third party website and for the cleanliness problem you had in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thanks again, and we hope to host you back in the future so that we can make your next visit a memorable one... read more

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Carla, thank you for being our guest at Extended Stay America. We are glad to know you had a wonderful stay with us and enjoyed your well-kept suite. It was a pleasure to have you here, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Elias, thank you for choosing Extended Stay America once again and for the perfect rating. We are delighted to know you had an amazing stay with us and were impressed with our courteous associates. We will be sure to share your compliments with our entire team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the amazing review of Extended Stay America. We are delighted to know you had an outstanding stay with us and were impressed with our friendly associates. It was a pleasure to have you here, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Chanica, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management