Extended Stay America - Virginia Beach - Independence Blvd.

Business response:

Thanks for taking time to share your review online. Although you had an overall pleasant stay with us, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management 

Business response:

Missy, thanks for choosing us. We are glad you liked our well-appointed room and that you liked our courteous service provided by our team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Nee, thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. Your feedback has been discussed with the housekeeping and maintenance teams for review and action. Thank you for choosing us, and we hope to have a chance of hosting you on a future date. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to share your review online. We are delighted to read you had a great stay at Extended Stay America and that our offerings were to your satisfaction. Thank you for being our guest, and we hope to have a chance of hosting you on a future date. Sincerely, Hotel Management 

Business response:

On behalf of our entire team at the Extended Stay America, thanks for the excellent rating! It's great to know you liked the value we offer and that our location was perfect for your needs. We enjoyed having you as our guest, and we hope to welcome you back on your next visit to the city. Sincerely, Hotel Management 

Business response:

Thank you for your comments.We aresorry you found the sofa bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us.We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Sincerely, Hotel Management 

Business response:

Leon, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. ​​​​​​​Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you loved our ideal location and found us to be a great value. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management