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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Best for your $$ Clean, quiet, everything you need. What more can you ask for? While not fancy, I'll stay here again anytime!
We booked our stay using hotels.com that was our first mistake. Second mistake was communication with the motel after we couldn't make it the first night. We called and explained the situation and we were told it was no big deal. By the time we arrived the next day they had completely cancelled our reservation and charged us for both nights.Unless you want to be out over $250 stay elsewhere. They will refuse to issue a refund.
Business response:
Dear Joshua, Thank you for sharing your experience. We understand how upsetting it must have been to face unexpected challenges with your reservation and the unexpected charges. While we recognize how frustrating situations like this can be, we sincerely appreciate your feedback. We continually review our processes to ensure more transparent communication and a smoother experience for all guests. We hope you will consider staying with us again in the future for a visit that is more seamless and comfortable. Sincerely, Hotel ... read more
Terrible hotel. Dirty. Roaches visible in hallway and room. Stains on the desk chair. Avoid.
Business response:
Dear LaDel, Thank you for sharing your feedback with us. We deeply regret that your experience fell short of expectations and that the condition of your room and surroundings did not reflect the standards we aim to maintain. Cleanliness and comfort are priorities for us, and your comments are being reviewed with our team to address these concerns promptly. We value your input and hope you will consider giving us another opportunity to provide a significantly improved stay. Sincerely, Hotel Management
Terrible experience The front desk employee did not make me feel welcomed and appeared to be nicer to other guests in line. On the way to my room wasn’t a pleasant experience either. There was trash and what appeared to be homeless people standing around. Once I entered my room it didn’t get any better. There was dried feces on the toilet seat and when I called the front desk about it, the employee made it seem like I was bothering them. I pray I never have to stay at this location again.
Booked and paid for a same day, room online for an enployee. When checking in 29 minutes later, she was told no rooms available. Extended stay would not cancel or refund the room charge. Had to dispute it with my bank.
Dirty bed sheets The bed was filthy. It had dead gnats and crumbs in the sheets. I slept on top of the covers
The front desk staff were great, but the room left something to be desired. We were only staying one night, but the shower was improperly cleaned, the floor had all kinds of stains on it, and the bed was fairly uncomfortable. The tv lagged, and was probably purchased pre-2010.
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,182 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.