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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsavory clientele
Business response:
Dear Guest, We regret that your experience was impacted by the behavior of other guests, and we sincerely apologize for any discomfort caused. Please know that we are actively working to ensure a safe and welcoming environment for all visitors through stricter monitoring and security measures. Your input is valuable to us as we continue to improve. We appreciate your stay and hope to welcome you back for a better visit.Sincerely,Hotel Management
.
I arrived tongue hotel around 1230am after a long day of flights and travel delay. Upon arrival the office was closed. The door had hour of operation until 12:00am. After panicking, looking for other hotels for an hour and thinking I was going to have to sleep in my car I decided to call the office. A staff member picked up and said she was there but didn’t take walk-ins after 12 am and was happy to check me in because I had a reservation. She was very pleasant. She told me she had no first floor rooms and there was not an e... read more
Business response:
Dear Ivelisse, We sincerely apologize for the inconvenience you encountered during your stay. We understand your concerns regarding the room and safety, and we are committed to improving our guest experience. Please know we are actively working on renovations and bettering the overall environment to ensure comfort and security. We truly appreciate your understanding and hope you'll consider giving us another chance in the future. Sincerely,Hotel Management
Very insensitive staff
Business response:
Dear Erkan, We deeply apologize for your experience with our staff, as we strive to offer every guest a welcoming and caring environment. Your concerns have been shared with our team, and we will take immediate steps to ensure more empathetic and attentive service in the future. We regret that we did not meet your expectations and hope you will consider giving us another chance to provide a better experience. We look forward to welcoming you back! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,182 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.