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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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I arrived tongue hotel around 1230am after a long day of flights and travel delay. Upon arrival the office was closed. The door had hour of operation until 12:00am. After panicking, looking for other hotels for an hour and thinking I was going to have to sleep in my car I decided to call the office. A staff member picked up and said she was there but didn’t take walk-ins after 12 am and was happy to check me in because I had a reservation. She was very pleasant. She told me she had no first floor rooms and there was not an e... read more
Business response:
Dear Ivelisse, We sincerely apologize for the inconvenience you encountered during your stay. We understand your concerns regarding the room and safety, and we are committed to improving our guest experience. Please know we are actively working on renovations and bettering the overall environment to ensure comfort and security. We truly appreciate your understanding and hope you'll consider giving us another chance in the future. Sincerely,Hotel Management
Very insensitive staff
Business response:
Dear Erkan, We deeply apologize for your experience with our staff, as we strive to offer every guest a welcoming and caring environment. Your concerns have been shared with our team, and we will take immediate steps to ensure more empathetic and attentive service in the future. We regret that we did not meet your expectations and hope you will consider giving us another chance to provide a better experience. We look forward to welcoming you back! Sincerely,Hotel Management
This is the worst hotel I have ever stayed in- the room and bathroom were dirty and the fridge was filthy. We reached after a long road trip and seriously had no energy to find another hotel at night since we were only spending the night there. I have stayed in many extended stay hotels and this was the worst!! I actually should have asked for a refund
Business response:
Dear Pankaj, Thank you for sharing your experience with us. We regret that your stay did not meet expectations, especially after a long journey. Maintaining a clean and comfortable environment is our priority, and we apologize for any shortcomings you encountered. Your feedback is valued, and we will address these concerns promptly to ensure improvements in our accommodations and service.Sincerely,Hotel Management
Stinks, needs an update or tear down Upon arrival, going into my room it smelled like cigarettes. I spoke with Shaun the DC and he attempted to put me in another room. Which unfortunately smelled no better.. I chose to turn off the heater to not circulate the smelly air. In all honesty, I probably should not have stayed in the room as I have a lung condition. Bed was a lil hard. I won’t stay there again
Business response:
Dear Lydia, Thank you for sharing your feedback. We sincerely apologize for the unpleasant odor and any discomfort you experienced during your stay, especially given your lung condition. Your comments about the room's condition and the mattress will be addressed with our team to ensure improvements. We appreciate your understanding and hope you might consider giving us another chance to provide you with a better experience in the future. Your comfort is important to us, and we strive to meet our guests' expectations.Sincerel... read more
Wouldn't recommend. There was a huge puddle outside our door from our AC unit and it made it so that our floor was absolutely filthy for the whole stay. Other than that the door key cards worked once each so we went through 3 or 4 replacements in our 2 day stay.
Business response:
Dear Gavin,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience caused by the AC unit and the repeated problems with your key cards. This is not the experience we aim to provide, and we understand how frustrating this must have been. We will address both concerns with our maintenance team to prevent future occurrences. Your feedback is valuable, and we hope you will give us another chance to provide a more comfortable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.