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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the worst hotel I have ever stayed in- the room and bathroom were dirty and the fridge was filthy. We reached after a long road trip and seriously had no energy to find another hotel at night since we were only spending the night there. I have stayed in many extended stay hotels and this was the worst!! I actually should have asked for a refund
Business response:
Dear Pankaj, Thank you for sharing your experience with us. We regret that your stay did not meet expectations, especially after a long journey. Maintaining a clean and comfortable environment is our priority, and we apologize for any shortcomings you encountered. Your feedback is valued, and we will address these concerns promptly to ensure improvements in our accommodations and service.Sincerely,Hotel Management
Stinks, needs an update or tear down Upon arrival, going into my room it smelled like cigarettes. I spoke with Shaun the DC and he attempted to put me in another room. Which unfortunately smelled no better.. I chose to turn off the heater to not circulate the smelly air. In all honesty, I probably should not have stayed in the room as I have a lung condition. Bed was a lil hard. I won’t stay there again
Business response:
Dear Lydia, Thank you for sharing your feedback. We sincerely apologize for the unpleasant odor and any discomfort you experienced during your stay, especially given your lung condition. Your comments about the room's condition and the mattress will be addressed with our team to ensure improvements. We appreciate your understanding and hope you might consider giving us another chance to provide you with a better experience in the future. Your comfort is important to us, and we strive to meet our guests' expectations.Sincerel... read more
Wouldn't recommend. There was a huge puddle outside our door from our AC unit and it made it so that our floor was absolutely filthy for the whole stay. Other than that the door key cards worked once each so we went through 3 or 4 replacements in our 2 day stay.
Business response:
Dear Gavin,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience caused by the AC unit and the repeated problems with your key cards. This is not the experience we aim to provide, and we understand how frustrating this must have been. We will address both concerns with our maintenance team to prevent future occurrences. Your feedback is valuable, and we hope you will give us another chance to provide a more comfortable stay in the future.Sincerely,Hotel Management
Simply terrible
Business response:
DearRoberto,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
LLego a la propiedad hacemos check in pasaron unas horas y era como 8pm la ducha estaba tapada llame al front desk y nos dijeron que usaramos el destapador eso no es trabajo nuestro no habia ningun personal de emergencia si no hasta domingo pedimos otra habitacion no habia y como magia aparecio una igual manera estaba tapada la ducha decidimos irnos del hotel nos dejaron saber que llamaramoa a expedia o al banco para cancelar cuarto entregamos llave a las 1047pm nos fuimos malrato que pasamos
Business response:
Dear Maria,Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
I didn’t like this property. I didn’t know what an extended stay was prior to us arriving. We stayed only one night for a concert. Our deposit was never returned and we had to call back to speak to management. It’s alright for a cheap quick one night stay but it’s definitely not a “I’m here for a week long vacation” hotel. It was pet friendly which was nice. Some of the furniture in our room was broken/ missing legs and just balanced in a good enough sort of way. Also the “breakfast” a couple of prepackaged muffins and a cof... read more
Business response:
Dear Elizabeth,Thank you for sharing your feedback. We apologize for the inconvenience and confusion you experienced regarding our extended stay concept and the issues with the deposit and room furnishings. We understand these aspects did not meet your expectations, especially for a brief stay. Your comments are valuable, and we are addressing these concerns with our team to enhance our services. We appreciate your understanding and are committed to improving our guest experience. We hope you will consider staying with us ag... read more
Room from hell The room needed to be updated.The microwave was shooting sparks and the refrigerator didnt work. The recliner was old fashioned and needed to be replaced. The room needed a coat of paint.
Business response:
Dear Jason, Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered with the room's condition and appliances. Your experience does not reflect the standards we strive to maintain, and we understand the frustration this must have caused. We are currently reviewing the matters you raised and will take steps to ensure necessary improvements are made. We hope you will consider giving us another opportunity to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,182 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.